Call (866) 455-9969 or click on Report Claim

For assistance regarding your policy or premiums, including updates to your coverage (e.g. addition of a new vehicle, change in deductible), renewal inquiries, cancelled policy questions, etc. contact your Selective agent. Find your agent’s contact information on the top of your billing statement or go to Find an Agent and enter your zip code.

For questions regarding your bill or payments, contact a member of our Customer Care team at (800) 735-3284 from 8 a.m. to 5 p.m. (ET) Monday - Friday. For flood policies, see Flood Customer Service below.

To pay your bill 24/7 – online or by phone through our automated payment system go to Pay My Bill.

For assistance with the PaySync^® Payment Program (payroll submission, direct debits for Workers’ Compensation and/or Commercial Package Policy, and other questions related to this program), contact a member of our PaySync^® team at (877) 779-6248 from 8 a.m. to 5 p.m. (ET) Monday - Friday.

To reach the Flood Customer Service team, call (877) 348-0552 from 8 a.m. to 10 p.m. (ET) Monday – Friday. For Flood Claims, select option #2 on the main menu. To make a payment via credit card 24/7, call (800) 747-3576 or visit www.MySelectiveFlood.com.