Skip to content

CustomerSupport

Contact Us

Text Size: - +

Report a Claim 24/7

Call (866) 455-9969 or click on Report Claim. For flood policies, see below.

Policy Questions and Coverage Changes

For assistance regarding your policy or premiums, including updates to your coverage (e.g. addition of a new vehicle, change in deductible), renewal inquiries, cancelled policy questions, etc. please contact your Selective agent. You can locate your agent’s contact information on the top of your billing statement or visit our Find an Agent tool and enter your zip code.

Billing Customer Service

For questions regarding your bill or payments, contact a member of our Billing Customer Service team at (800) 735-3284 from 8 a.m. to 5 p.m. (ET) Monday - Friday. For flood policies, see below.

To pay your bill 24/7 – online or by phone through our automated payment system visit Pay My Bill.

PaySync® Help Desk

For assistance with the PaySync® Payment Program (payroll submission, direct debits for Workers’ Compensation and/or Commercial Package Policy, and other questions related to this program), contact a member of our PaySync® team at (877) 779-6248 from 8 a.m. to 5 p.m. (ET) Monday - Friday.

Flood Operations

For help with your Selective flood policy, contact us at (877) 348-0552 and follow the prompts. For flood claims, select option #2 on the main menu.

To pay your flood bill 24/7 - online or by phone through our automated payment system visit www.MySelectiveFlood.com.

Contact Us Form

Report Fraud

Insurance fraud costs insurance companies - and their customers -- $30 billion dollars a year. Help us fight insurance fraud and keep insurance costs down by reporting fraud. Learn more.

Become a Selective Agent

We market our products and services through a select group of independent insurance agents. Learn more.

Office Locations

Click here to get addresses, phone numbers, and driving directions for Selective offices.