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Report a Claim 24/7

Call (866) 455-9969 or click on Report Claim

Policy Questions and Coverage Changes

For assistance regarding your policy or premiums, including updates to your coverage (e.g. addition of a new vehicle, change in deductible), renewal inquiries, cancelled policy questions, etc. contact your Selective agent. Find your agent’s contact information on the top of your billing statement or go to Find an Agent and enter your zip code.

Billing Customer Care

For questions regarding your bill or payments, contact a member of our Customer Care team at (800) 735-3284 from 8 a.m. to 5 p.m. (ET) Monday - Friday. For flood policies, see Flood Customer Service below.

To pay your bill 24/7 – online or by phone through our automated payment system go to Pay My Bill.

PaySync® Help Desk

For assistance with the PaySync® Payment Program (payroll submission, direct debits for Workers’ Compensation and/or Commercial Package Policy, and other questions related to this program), contact a member of our PaySync® team at (877) 779-6248 from 8 a.m. to 5 p.m. (ET) Monday - Friday.

Flood Customer Service

To reach the Flood Customer Service team, call (877) 348-0552 from 8 a.m. to 10 p.m. (ET) Monday – Friday. For Flood Claims, select option #2 on the main menu. To make a payment via credit card 24/7, call (800) 747-3576 or visit

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Report Fraud

Insurance fraud costs insurance companies - and their customers -- $30 billion dollars a year. Help us fight insurance fraud and keep insurance costs down by reporting fraud. Learn more.

Become a Selective Agent

We market our products and services through a select group of independent insurance agents. Learn more.

Office Locations

Click here to get addresses, phone numbers, and driving directions for Selective offices.