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Selective Flood Agents

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Frequently Asked Questions

Need help? Check here for answers to some common queries.

How do I get an insurance quote or find out what coverages Selective offers?

  • All Customers Except Flood
    To obtain a quote from Selective or get specific information on the coverage available, contact a local independent agent by using our Find an Agent tool on selective.com.
  • Flood Customers
    Flood insurance is provided by the National Flood Insurance Program (NFIP) administered through the Federal Emergency Management Agency. Click here for more information about flood insurance and the NFIP. To obtain a quote from Selective click here to find an agent near you.

Can I manage my policy online?

  • All Customers Except Flood
    While your independent agent will be your main point of contact, once you register your policy(s) for self-service, you can handle the following transactions online through our website or by downloading the Selective mobile app from the Google Play or iTunes store:
    • View / request auto IDs
    • Get proof of insurance certificates
    • View previous / current / future bills
    • Make payments
    • Submit claims including auto glass claims
    • View claim history / status
    • Find auto repair shops
    • Find medical providers
    • And more...
  • Flood Customers

    While your independent agent will be your main point of contact, once you register for self-service, you can handle the following transactions online:

    • View / print a copy of your declarations page
    • Pay your renewal bill
    • View / print your flood policy
    • Report a claim
    • And more…

How do I sign up for self-service?

  • All Customers Except Flood
    In order to register you'll need information from your policy or bill to help prevent unauthorized access to your account. To get started, click here and be ready to provide the following:
    • Policy number
    • Mailing zip code for the policy/bill
    • Effective date of the policy
  • Flood Customers
    You can create an account easily by clicking here. If you need any assistance, please call our Customer Service team at (877) 348-0552.

Can I access my policy from my mobile phone?

Self-service is accessible from your PC, tablet or mobile device. In order to optimize your self-service experience when you're on the go, and get access to some special features, download the Selective mobile app from the Google Play or iTunes store.*

*Not available for Flood.

I forgot my User ID/password. What do I do?

  • All Customers Except Flood
    To retrieve your user ID/password, navigate to the login. When you get to the login page, make sure you are on the correct tab (Customer, Agents, or Employees). After you’ve selected the correct tab, you will see links for “Forgot My User ID” and “Forgot My Password.”

    You will be asked to answer the security question you selected when you registered. An email containing the requested information will then be sent to the email address on file.

    When you receive your password or ID we recommend that you type it in directly instead of copying and pasting the password or ID as it may include additional spaces.

  • Flood Customers
    Call Flood Customer Service at 877-348-0552 or try resetting your password here.

Can I manage more than one policy under a single self-service account?

  • All Customers Except Flood
    You can add multiple policies to a single user account however you cannot create multiple user accounts with the same user ID. To add another policy to your existing account, click on the "Add another policy" link on the My Policies tab.
  • Flood Customers
    Yes, you can link additional policies to your account once you have logged into the flood self-service site.

I don’t see the Billing & Payments section after signing in. What do I do?

Customers who are billed directly from their agent will not have access to the Billing & Payments section of this site. Contact your agent to make a payment.

How can I pay my bill?

  • All Customers Except Flood
    We offer four convenient ways to pay your bill:
    • Pay Online
      You may pay online using your checking, savings or a credit card (eligibility requirements apply). If you are registered for self-service, log in and click the "View and Pay Bills" button. To make a one-time payment from the Pay My Bill page click the "Pay My Bill" button.
    • Pay by Phone
      To pay by phone using our Automated Phone Payment System, call 888-974-7400.
    • Pay by Mail
      You can mail your payment to:
      Selective Insurance Company of America
      Box 371468
      Pittsburgh, PA 15250-7468
      Please remember to include your bill account number.
    • Pay Your Agent Directly
      If your agent bills you, you should continue submitting payments directly to your agent. You will not have access to the Billing & Payment information on the Selective site.
  • Flood Customers
    You can pay your bill online by signing into your self-service account, call in your payment or mail us a check.

    To make a payment by credit card* or eCheck, contact us 24/7 at (800) 747-3576.
    Payments by check should be made out to Selective and include your policy number on the check.  Our address is:

    Selective - Flood
    PO Box 782747
    Philadelphia, PA 19178-2747

    *Visa®, Mastercard®, American Express and Discover are accepted for new, renewal and rollover flood payments.

Can I pay my bill using a credit card?

  • All Customers Except Flood
    Yes, eligibility requirements apply. We accept VISA® and MasterCard® *. All personal lines accounts and commercial accounts with total premium under $25,000 for all policies may be paid by credit card.

    *"VISA" is a registered service mark of Visa International Service Association in the United States and other countries. All rights reserved.

    "MasterCard" is a registered trademark of MasterCard Worldwide. All rights reserved.

  • Flood Customers
    Yes. To make a payment by credit card or eCheck, contact us 24/7 at (800) 747-3576.  Visa®, Mastercard®, American Express and Discover are accepted for new, renewal and rollover flood payments.

When will my payment post to my account?

  • All Customers Except Flood
    Payments made by 6:30 PM ET, Monday through Friday, will be credited to your account the same day. Most banks deduct payments within 2 banking days of the payment request.
  • Flood Customers
    Payment will post to your account once the payment is received and processed by Selective’s bank.

Why am I being charged an installment fee?

We charge a small fee when you pay your bill in installments. You can avoid future installment fees by paying your entire balance in full, or by signing up to have your bills paid automatically on the due date.

Does Selective charge late fees?

Yes, we charge a late fee if payment for your bill is not received on or before the due date.

How do I set up automatic payments?

  • Log in to your customer account and select the Billing & Payments tab. *
  • Choose the Manage Payment Options link in the Actions dropdown on the Billing & Payments landing page.
  • Next, choose Sign Up for Automatic Payments in the Actions dropdown on the Manage Payment Options page.
  • If you already have a bank account or credit card on file, simply choose which account should fund the automatic payments and click Submit.
  • If you haven't entered a bank account or credit card, you'll be prompted to add a bank account (or credit card if eligible). Enter the account details, agree to the Terms and Conditions and click Submit.
  • On the following page, click Confirm if the account information is accurate.
  • Next, select the account that should fund the automatic payments and click Submit.
 * Not applicable for Flood policies.

How do I change my bank account or credit card information for online payments?

  • Log in to your customer account and select the Billing & Payments tab. *
  • Choose the Manage Payment Options link in the Actions dropdown on the Billing & Payments landing page.
  • Next, choose Add or Modify Bank Information in the Actions dropdown on the Manage Payment Options page.
  • On the following page, your funding account information can be modified, deleted or added based on the button selected.
 * Not applicable for Flood policies.

How do I report a claim?

  • All Customers Except Flood
    We offer two convenient ways to report a claim:
    1. Report by Phone
      Contact our Claims Service Center 24/7 at (866) 455-9969
    2. Report Online
      Self-service users can login and click the "Claims" tab, select the appropriate policy and click "Report a New Claim" for streamlined reporting. Customers not registered for self-service can also report a claim online from the home page by clicking on the Report a Claim icon.
  • Flood Customers
    To report a claim:

    Call: (877) 348-0552
    Email: floodclaims@selective.com
    Fax: (877) 647-1798
    Submit Online

    Be sure to have your policy number handy and a phone number where you can be contacted.  For tips on what to do
    in the event of a claim, click here.

Whom do I call with questions about or changes to my policy?

  • All Customers Except Flood
    Your insurance agent is the best person to help you understand what is covered by your particular policy and to make any necessary changes. Your agent's phone number is listed in the upper left hand corner of your bill. You will also see your agent’s contact information when you sign in at www.selective.com.
  • Flood Customers
    Your insurance agent is the best person to help you understand what is covered by your particular policy and to make any necessary changes. Your agent's phone number is listed under the Contact Us section of your bill.

I am clicking a link on the site, but nothing happens.

If you are clicking links that do not seem to go anywhere, you may have a pop-up blocker preventing the window from opening. You can choose to allow pop-ups from www.selective.com to correct this. Please refer to your software instructions or contact your Internet Service Provider if you are unsure how to allow pop-ups.

Why don't I get the email(s) and/or alerts you send me?

Important account information communicated through email may be affected by any email filtering software you have installed on your computer. To ensure that you receive important emails from us, please add https://*.selective.com to your email "safe list" or your internet "trusted site list."

How do I contact Customer Service?

  • All Customers Except Flood
    To get in contact with the customer service representative that can best assist you, please go to our Contact Us page.

  • Flood Customers
    Selective's Flood Team is here to help and only a phone call away. Our customer service representatives can be reached at (877) 348-0552 Monday - Friday 8am to 9pm EST or you can email us at FloodCustomerService@selective.com.

How do I report insurance fraud?

You can report insurance fraud directly to us by calling our Fraud Hotline (877) 862-2824. We will make every effort to maintain your confidentiality.

You can also report insurance fraud to the National Insurance Crime Bureau (NICB) or to the Coalition Against Insurance Fraud (CAIF):
National Insurance Crime Bureau (NICB)
Hotline: 800-835-6422 (800-TEL-NICB)
Website: www.nicb.org
CAIF Website: www.insurancefraud.org

Need more information? Contact us for assistance.