Understanding the Flood Claim Process
Help your customers navigate the flood claims process with confidence. Here’s what they can expect:
1. Report the Claim: Customers can report flood damage 24/7 online, by emailing [email protected], or by calling 877-348-0552.
2. Gather Documentation: Encourage customers to have the following ready:
- Policy number
- Photos of damage
- Receipts and itemized lists of belongings
- Fabric swatches from damaged furniture (if available)
3. Adjuster Assignment & Inspection: A flood-certified adjuster will be assigned to assess the damage and estimate the loss. They’ll work directly with the policyholder throughout the process.
4. Proof of Loss: The adjuster will provide a Proof of Loss statement. Customers must sign and return it within 60 days of the date of loss. If they disagree with the estimate, they may submit their own signed statement within the same timeframe.
5. Payment: Claims payments are issued as quickly as possible. If an advance payment is needed, customers should discuss the request directly with their adjuster.
Flood Claim Resources