Selective Insurance Claims Center

What do I need to file a commercial property claim?

To help ensure a smooth claims process, be prepared to provide the following:

• Details about the loss, including a description of what happened and which areas were affected (e.g., damaged rooms or equipment). Notes on the severity and scope of the damage.

• Documentation, like photos, videos, and a written description of the damage. If you have receipts for any damaged items, have them ready.

If it's safe to do so, take reasonable steps to protect your property from further damage, such as cleaning up broken glass or removing debris. Save receipts for any immediate expenses related to minimizing further damage. If possible, keep damaged items or systems to help your adjuster assess the loss.

To find your adjuster’s contact info, enter your Selective Insurance claim number and either the date of loss or your policy number into our Find a Claim tool.

How do I file a commercial property claim?

You can report a claim online through your MySelective online account or mobile app, or by calling the Selective Insurance claims phone number at 866-455-9969. You can also reach out if you need help with how to submit a claim. Reporting your claim promptly helps your adjuster document evidence and may lead to faster resolution.

We recommend saving your claims adjuster’s phone number and keeping your policy details nearby. To find your adjuster's contact info, enter your Selective Insurance claim number and either the date of loss or your policy number into our Find a Claim tool.

When should I contact local authorities after a loss?

In certain situations, it’s crucial to involve law enforcement or emergency services. Here’s when to reach out:

Theft or vandalism:

• Report the incident to your local police department.

• Follow their instructions and keep a copy of the police report for your claim.

Catastrophes (e.g., hurricanes, floods, or other natural disasters):

• Follow guidance from local emergency officials.

• Stay informed through official channels and take safety precautions.

Structure fires:

• Follow directions from firefighters and emergency responders.

• Do not re-enter the property until it’s declared safe.

What do I need to file an auto claim?

If you’ve been in an accident, key steps to take include:

Call 911 if there are any injuries or immediate danger.
Gather information from all involved: 

• Names, addresses, and contact details of drivers, passengers, and witnesses.

• Insurance company and policy number for each vehicle.

• Vehicle details, including VIN, make, model, and visible damage.

Document the scene:

• Take photos and videos of vehicles, damage, and surroundings.

• Note weather conditions and other relevant details.

If it’s safe to do so, move your vehicle off the road.
Save receipts for any expenses related to the accident.

How do I file an auto claim?

You can report a claim online through your MySelective online account or mobile app or by calling the Selective Insurance claims phone number at 866-455-9969.

How long should it take to hear back about my claim?

A claims adjuster will typically respond within 24 hours following your report of a Selective Insurance claim, if the claim was submitted before 2 PM ET on a business day. Responses to claims submitted at other times may take longer.

What do I need to file a homeowners claim?

To help with the claims process, be prepared to provide the following:

• Details about the loss, including a description of what happened, which areas were affected (e.g., damaged rooms or items) and notes on the severity and scope of the damage.

• Documentation, like photos, videos, and a written description of the damage. If you have receipts for any damaged items, have them ready.

If it's safe to do so, take reasonable steps to protect your property from further damage, such as cleaning up broken glass or removing debris. Save receipts for any immediate expenses related to minimizing further damage. If possible, keep damaged items or systems to help your adjuster assess the loss.

To find your adjuster’s contact info, enter your Selective Insurance claim number and either the date of loss or your policy number into our Find a Claim tool.

How do I file a homeowners claim?

Call the Selective Insurance claims phone number at 866-455-9969 to get started. You can also report a claim online with your MySelective account or mobile app. Reporting your claim promptly helps your adjuster document evidence and may lead to faster resolution.

When should I consult with local authorities?

In certain situations, it’s important to involve law enforcement or emergency services. You should contact them whenever you believe it's appropriate. At a minimum, we recommend reaching out when there's been:

Theft or vandalism:

• Report the incident to your local police department.

• Follow their instructions and keep a copy of the police report for your claim.

Catastrophes (e.g., hurricanes, floods, or other natural disasters):

• Follow guidance from local emergency officials.

• Stay informed through official channels and take safety precautions.

Structure fires:

• Follow directions from firefighters and emergency responders.

• Do not re-enter the property until it’s declared safe.

What should I do if an employee is injured on the job?

Call 911 if the circumstances are life-threatening. If the injury is not life-threatening, call Selective's Nurse Triage 24 (NT24) hotline, 844-586-3690, with the injured worker present. A registered nurse will provide advice about appropriate treatment options.

How do I file a Workers Compensation claim?

Workers Compensation claims are often complex, so we recommend reporting it over the phone. Call the Selective Insurance claims phone number at 866-455-9969 to get started. You can also report a claim online with your MySelective online account or mobile app. Reporting your claim promptly helps your adjuster document evidence and may lead to faster resolution. If you called NT24 for medical triage, a claim was automatically sent to Selective.

How does NT24 simplify the Workers Compensation claims process?

With NT24, injured employees get faster medical treatment advice, and a claim (marked as "report only") is automatically sent to Selective. If you file the claim sent from NT24, your claims manager will assess it and help navigate approval of potential benefits for the injured worker. 

The phone number for the NT24 hotline is 844-586-3690.