Contact Us

Billing Questions

  • All Customers Except Flood
    Pay your bill online or over the phone
    Automated 24/7 phone payments 888-974-7400
    Phone: 800-735-3284
    Hours: 8am – 5pm (ET) M-F
    For Assistance with the PaySync© Program, contact our PaySync© team by phone
    Phone: 877-779-6248
    Hours: 8am – 5pm (ET) M-F
  • Flood Customers
    Pay your bill online, over the phone or via the mail.
    Email: Floodcustomerservice@selective.com
    Phone: 877-348-0552
    Hours: 8am – 9pm (ET) M-F
    Address: Selective Insurance Company of America
    P.O. Box 782747
    Philadelphia, PA 19178-2747
    Overnight Address:
    Selective Insurance - Lockbox Services (Box #2747)
    MAC Y1372-045
    401 Market Street
    Philadelphia, PA 19106

Policy Questions

  • All Customers Except Flood

    Please contact your Selective agent for policy or coverage assistance or updates.
    Your agent information can be found on your billing statement, or use our Find an Agent tool.

  • Flood Customers

    Email: Floodcustomerservice@selective.com
    Phone: 877-348-0552
    Hours: 8am – 9pm (ET) M-F

Report a Claim

Customer Self Service

  • All Customers Except Flood
    Create a new account or login to pay bills, report a claim and more!
    Phone: 866-332-6482
    Hours: 8am – 10pm (ET) M-F
  • Flood Customers
    Register or login for flood self-service today
    Phone: (877) 348-0552
    Pay your bill, obtain a copy of your declaration page, report claims, change your mailing address and more!
     

Corporate Contacts

Reach out to our corporate contacts through email

Contact Form

Please complete and submit the below form and a member of our Customer Service team will be in touch with you shortly.

 
 
   
 
 
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Corporate Offices

  • Corporate Headquarters
    Selective Insurance Company of America
    40 Wantage Avenue
    Branchville, NJ 07890-1000
    Phone: 973-948-3000
  • Claims Service Center
    Selective Insurance Company of America
    7401 Beaufont Springs Drive, Suite 400
    P.O. Box 13325
    Richmond, VA 23225-0325
    Phone: 866-455-9969
  • Flood Operations
    Selective Flood Operations
    CN101, 40 Wantage Avenue
    Branchville, NJ 07890
    Phone: 877-348-0552
  • Information Technology Office
    Selective Insurance Company of America
    500 Winding Brook Drive
    Glastonbury, CT 06033
    Phone: 860-652-0174
  • Underwriting Service Center
    Selective Insurance Company of America
    7401 Beaufont Springs Drive, Suite 400
    P.O. Box 13325
    Richmond, VA 23225-0325
    Phone: 804-272-7568

Regional Offices

  • Heartland Region
    Selective Insurance Company of America
    11711 North Meridian Street, Suite 800
    Carmel, IN 46032
    Phone: 317-815-4300, 866-248-0850
  • Mid-Atlantic Region (PA Location)
    Selective Insurance Company of America
    1275 Glenlivet Drive, Suite 200
    Allentown, PA 18106
    Phone: 610-336-5800, 800-374-9656
  • Mid-Atlantic Region (MD Location)
    Selective Insurance Company of America
    6 North Park Drive, Suite 200
    Hunt Valley, MD 21030-1842
    Phone: 410-771-6500, 800-685-9656
  • New Jersey Region
    Selective Insurance Company of America
    200 Clocktower Drive, Suite 201
    Hamilton, NJ 08690
    Phone: 609-890-2200, 800-365-9656
  • Northeast Region
    Selective Insurance Company of America
    PO Box 480
    Branchville, NJ 07826-0480
    Phone: 973-948-3000, 800-777-9656
  • Southern Region
    Selective Insurance Company of America
    3426 Toringdon Way, Ste. 200
    Charlotte, NC 28277
    Phone: 704-341-7474, 800-688-9656

Staff Counsel Offices

Connecticut Office

  • Law Office of Jeffery P. Apuzzo
    10 Waterside Drive, Suite 102
    Farmington, CT 06032
    Phone: 860-507-2070

Indiana Office

  • Selective Staff Counsel of Indiana
    11711 North Meridian Street, Suite 755
    Carmel, IN 46032
    Phone: 317-815-4774

Illinois Office

  • Law Office of David A. Izzo
    33 North Dearborn Street, Suite 1605
    Chicago, IL 60602
    Phone: 312-706-1900

Maryland Office

  • Law Office of Joanne M. Dicus
    10420 Little Patunxent Parkway, Suite 490
    Columbia, MD 21044
    Phone: 410-715-5427

New Jersey Offices

  • Zirulnik, Sherlock & DeMille
    72 Eagle Rock Avenue
    East Hanover, NJ 07936
    Phone: 973-428-1600
  • Zirulnik, Sherlock & DeMille
    200 Clocktower Drive, Suite 101
    Hamilton, NJ 08690
    Phone: 609-890-0050 
  • Zirulnik, Sherlock & DeMille
    309 Fellowship Road, Suite 330
    Mt. Laurel, NJ 08054
    Phone: 856-778-3220

New York Offices

  • Gambeski & Frum
    565 Taxter Road, Suite 220
    Elmsford, NY 10523
    Phone: 914-347-5522 
  • Lippman O'Connor
    300 Olympic Towers
    300 Pearl Street
    Buffalo, NY 14202
    Phone: 716-854-4705
  • Shantz & Belkin
    26 Century Hill Drive, Suite 202
    Latham, NY 12110
    Phone: 518-785-5340 

Pennsylvania Offices

  • Law Offices of Jerry S. Eisenberg
    2 Gateway Center, Suite 1673
    Pittsburgh, PA 15222
    Email: 412-434-6611
  • Law Office of Kathleen A. Walsh
    Professional Arts Building
    327 N. Washington Avenue, Suite 606
    Scranton, PA 18503
    Phone: 570-969-2980

Virginia Office

  • Robert G. Harrington & Associates
    7401 Beaufont Springs Drive, Suite 401
    Richmond, VA 32335
    Phone: 804-323-6262

Mesa Underwriters Specialty Insurance Company (MUSIC)

  • Scottsdale, AZ Office
    MUSIC
    6263 N. Scottsdale Road, Suite 300
    Scottsdale, AZ 85250
    Phone: 480-306-8300
  • Horsham, PA Office
    MUSIC
    100 Tournament Drive, Suite 200
    Horsham, PA 19044
    Phone: 215-706-6300