Meet Our Flood Operations Team

Providing You - Experience. Dedication. Service.

Selective’s flood operations team is comprised of five primary departments who are ready and able to support you in understanding the ever changing National Flood Insurance Program (NFIP) rules and regulations.

Selective Insurance agents discussing territory flooding

Meet Our Flood Territory Management Team

Selective’s Flood Territory Management team has more than 200 years in combined experience, helping insurance agencies market and sell Selective flood insurance. We are the boots on the ground in your local markets and serve as your primary point of contact for flood insurance. We have an intimate knowledge of the industry (both nationally and regionally) and are certified to educate you on flood specific issues, legislations and policies. As your go-to-resource for understanding the ever changing NFIP rules and regulations – you can trust we’re well prepared to help you achieve your business goals. Our mission - support your efforts in effectively communicating the need for flood insurance with your clients.

Use the drop-down list below to find your local Flood Territory Management Team.

Meet Our Flood Underwriting Team

Selective’s Flood Underwriting team has more than 100 years of combined experience and is in tune to ongoing NFIP legislative changes. Rather than a third-party call center, as a Selective insurance agent you have direct access to dedicated and skilled underwriting professionals, providing you a truly personalized approach to help best manage your flood insurance business.

Each flood insurance agency is assigned a team of underwriters, ensuring we deliver a consistent experience, better response times and stronger relationships. Since our teams are devoted to specific regions, they have expertise in their areas and are well versed with regional flood issues.

Click here to Contact Your Local Underwriting Representative about Meet Our Flood Underwriting Team

Meet Our Flood Claims Team

Selective’s Flood Claims team has more than 50 years of combined flood insurance experience and is in tune to the ongoing changes in the NFIP claims handling process. Rather than a third-party call center, as a Selective flood insurance agent you have direct access to dedicated and skilled flood insurance claims professionals, providing you a truly personalized approach to help best manage your flood business. Individual insurance claims are assigned to a single examiner who, along with a qualified NFIP certified adjuster will handle the claim from start to finish. Our focus is to ensure we provide accurate and timely updates to both you and your customers, servicing each flood claim with the compassionate care needed during such a difficult time.

Click here to Report a Claim about Meet Our Flood Claims Team

Meet Our Flood Customer Service Team

Selective’s Flood Customer Service team has more than 100 years of combined flood insurance experience and is here to service both you and your insurance customers. As a Selective insurance agent, you gain access to our customer service team, who is ready and able to help you navigate the ins and outs of a NFIP policy and can even help you process simple transactions, such as non-money endorsements, ACH payments and more. In addition, we can assist with billing or payment inquiries, first notices of loss and policy amendments. We’re focused on providing exceptional support services to you, while also delivering a best-in-class customer experience to your insurance agency customers.

To contact one of our experienced customer service representatives, please email us at [email protected] or call (877) 348-0552.

Meet Our Flood Licensing Team

Selective’s Flood Agency Licensing team has more than 50 years of combined experience in helping identify and appoint flood agents just like you. Often, we will be your first point of contact with Selective and therefore take the opportunity to create an enjoyable and memorable experience for you - from day one. In addition, we’ve developed a streamlined approach to help you administer agency mergers and are prepared to answer any questions you may have on state specific licensing requirements. We are committed to your insurance agency and will work with you and your producers to help you hit the ground running as quickly and efficiently as possible.

If you would like to contact our agency licensing team, please email [email protected] or call (877) 348-0552.