A Unique Claims Experience
Selective’s specialized Workers Compensation claims model is one of our strongest differentiators—and a key reason agencies trust us with their Workers Compensation business. Our proactive, high-touch claims experience helps control loss costs, improve outcomes, and deliver the kind of service your customers will remember.
Our approach includes:
Upfront Investigation
Every claim begins with comprehensive upfront investigation and early coordination, helping ensure claims are set up accurately and managed efficiently from the start.
Coordinated Medical Involvement
Medical professionals are engaged early in the process to help guide appropriate treatment and recovery, reducing delays and supporting informed decision‑making throughout the claim.
Return to Work Focus
Selective’s Early Return to Work (ERTW) Program offers temporary modified duty accommodations that help injured employees transition back to work safely—supporting recovery while minimizing disruption for employers.
Specialized units focused on cost control and recovery:
- Strategic Case Management provides focused nurse led support for more complex claims, including help managing underlying health conditions that may affect recovery.
- Pharmacy & Narcotic Management helps ensure safe, effective medication use while supporting cost control and coordinated care.