Premium Audit FAQs

Please provide a formal written dispute, signed by an officer of the company, directly to the auditor who handled your account. Please clearly outline the specific aspects of the audit that you are disputing, and provide supporting documentation required to facilitate a thorough review. If an agent submits the dispute on your behalf, the written notice must be on your company letterhead.

Please note that billing holds will not be placed for missing Certificates of Insurance.

Additional premium at the end of your policy term may result from a premium audit finding, depending on the accuracy of payroll and business operations used at the time we issued the policy. Several common factors can contribute to additional charges, including:

• Unreported or underestimated exposures during the policy period.
• Missing or incomplete Certificates of Insurance (COIs) for subcontractors. These certificates must be submitted during the premium audit process. If a COI is not received for a subcontractor, their associated payroll may be included in the audit.
• Misclassification or change in business operations.

After a premium audit is complete, Selective’s billing team handles all payment information. You can find billing contact details on your invoice or in your MySelective account.

Before you contact Selective, please troubleshoot the following items:

• Check to ensure that your browser is not blocking pop-ups. Pop-up blockers will prevent the platform from functioning correctly.
• Your username and password are case sensitive. Make sure you don’t have the caps lock on. A best practice is to copy and paste the information directly from the email.

• If you still cannot log in, your credentials may have expired. Contact your assigned auditor for new credentials.