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FLOOD INSURANCE CLAIMS CENTER

Customer Claim Resources

At Selective, we know floods are a stressful time, which is why we offer a variety of resources to help you prepare, handle and recover from a flood claim should one occur.

Report a Claim

Online Claims Reporting Available 24/7

Reporting a flood insurance claim with Selective is easy. Our in-house claims team focuses on providing accurate and timely updates, servicing each claim with compassionate care.

Report a Claim
  


Other Claim Reporting Options

Email: [email protected]
Phone: (877) 348-0552
Fax: (877) 647-1798

To report a claim for another Selective policy other than flood here.

Have you just experienced a claim?

When reporting your claim, be sure to have your policy number handy and a phone number where you can be reached.

  • If safe, collect receipts and itemized lists of your belongings damaged by the flood.
  • Take photos of the water and any of your property or belongings that may have been damaged by the flood.
  • Keep swatches (small samples) of damaged carpets, curtains or other fabrics damaged for your adjuster.
  • Once your claim has been reported, an adjuster will be assigned and will contact you to set up an appointment to determine the flood damage. You should work with your adjuster to prepare an accurate estimate. The adjuster will provide a proof of loss statement for you to sign and return to Selective within 60 days of the date of loss. If you disagree with the adjuster’s assessment, you may file your own statement within 60 days of the loss.
  • Review your policy, as it may have limited coverages in a basement and other areas of your home. 

Exclusive Discounts

As a Selective Flood policyholder, you get access to discounts on goods and services that can assist you in the event of a flood claim, or can help you protect your home and other possessions from flood losses.

Learn More

What Does Flood Insurance Cover?

There are many myths about what's included in a National Flood Insurance Program policy. 

Watch this short video to learn what’s actually covered—and what’s not—so you know what to expect in the event of a flood.

The Flood Claim Process

Discover the steps involved in handling an NFIP Flood Claim.

  • Report the loss to Selective Flood Claims Department or online.
  • Adjuster contacts you within 24-48 hours to schedule an inspection.
  • Document damage thoroughly with photos and lists before cleanup.
  • Adjuster inspects the property and reviews documentation to prepare a report. You may ask your adjuster for an advance or partial payment to start the recovery process.
  • Selective processes payment if warranted and closes the claim.

For additional information, refer to the NFIP Flood Insurance Claims Handbook.


NFIP Claims Handbook

Spanish Version

 

 

Helpful Information

It can be help to understand your flood insurance coverage, what to do to prepare for a flood, and what your options are after a flooding event occurs.

Summary of Coverage

Dwelling

The below documents provide an overview to help understand the details of your flood policy, what is and is not covered along with an explanation of the claims process. The policy forms also provide policyholders with a description of their coverage and other important policy information.

Commercial

The below documents provide an overview to help understand the details of your flood policy, what is and is not covered along with an explanation of the claims process. The policy forms also provide policyholders with a description of their coverage and other important policy information.

Residential Condominium Associations

The below documents provide an overview to help understand the details of your flood policy, what is and is not covered along with an explanation of the claims process. The policy forms also provide policyholders with a description of their coverage and other important policy information.

Safeguard Possessions

Create a list and take pictures of all personal possessions and store them in a dry, safe location. Things to consider including are:

  • A copy of all insurance policies, along with your agent’s contact information.

  • A list or visual record of all major household or business related items.

  • Financial records and other critical documents such as birth certificates, marriage licenses and receipts of major purchases.

Create an Emergency Family Plan

Since many families may not all be in the same location when a disaster strikes, thinking through how you will get in touch with one another is key. Things to consider are:

  • Teaching your children to dial 911 and keep all emergency numbers next to the phone.

  • Having a safety kit with all the essentials, such as water, first-aid items and a flashlight.

  • Planning an evacuation route and alternative route should a flood occur.

  • Asking a friend or family member to be an emergency contact.

  • Knowing your surroundings.

Prepare Your Property

With just a few inches of water being able to cause thousands of dollars of damage, a little prep work can go a long way:

  • Clear any materials that may be blocking your gutters.

  • Reinforce your roof with straps or clips to securely fasten it to the frame structure.

  • Be sure trees and bushes are well trimmed to make them more wind resistant.

  • Place furnace, water heater, business equipment, washer and dryer on cement blocks at least 12 inches above flood elevation.

Cleaning Up After the Flood

  • Help prevent mold by removing wet contents immediately. Saturated carpeting, stuffed furniture, bedding and any other items holding dampness, moisture or water inside the property should be removed – but samples saved.

  • Walls, floors, doors, closets and shelves should be thoroughly washed and disinfected to help avoid mold.

  • Thoroughly dry out the properties’ interior using a portable dehumidifier (rental costs may be covered by flood policy). Your air conditioner can also be used to start the drying process.

  • If the walls are damaged, take photographs of the baseboard, then remove it. Knock small holes at floor level in the drywall between the wall studs to permit moisture trapped behind the drywall to seep out and begin drying.

  • Have your furnace and hot water heater checked for damage. While they may seem to work, the floodwater may have damaged the internal elements.

Managing the Repair Process

Most claims are settled within 30 to 60 days of the filing. Repairs however, will probably take longer than this. Be attentive. Ensure you get a quality job at a fair price.

  • For major repairs, get a minimum of three estimates. Don’t hesitate to question the contractors on variations in pricing.

  • Make sure all estimates provide work details, offer a fixed price and are signed.

  • Never proceed with repairs on the basis of a verbal agreement.

  • Ask for state licenses and references and take the time to call them. Natural disasters often attract unqualified contractors looking to work for cash.

Rebuilding After a Flood

It’s not always easy, but the time you take to ensure your repairs are completed properly, will be well worth it in the long run. While you can’t control when a flood will occur, you can control how well you are prepared. Keeping accurate records, along with photos, receipts and itemized lists will expedite your rebuild if your property should flood in the future.

Remember, your flood policy is not automatically renewed. It’s up to you to pay your renewal bill on time to ensure you don't experience a lapse in coverage. When in doubt, contact your flood insurance agent or Selective at (877) 348-0552.

FEMA makes grant funds available for pre- and post- emergency or disaster related projects. Check available grants here.

Flood Smart Resources

 

Flood Claim FAQs

What is my claim number?

Who is my assigned adjuster, and how can they be contacted?

When will the adjuster make contact and perform an inspection?

Can cleanup begin immediately, including removing wet items, cutting drywall, etc.?

Can I hire a company to assist with cleanup?