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Commercial Insurance Customer Reviews

The reviews below are provided courtesy of Selective's business insurance customers.

4.5 7609 reviews

5 Star

5561

4 Star

1145

3 Star

359

2 Star

204

1 Star

340

Most Helpful Reviews

[Selective claims adjuster] was extremely helpful in understanding our stressful situation and made everything very easy to handle in order to get our business up and running as soon as possible.
Business Property Customer, 2024

[Selective claims adjuster] was such a great person to deal with, and helped me with every step of the process. Great communicator also!
Business Property Customer, 2025

One of the best adjusters I have worked with. Claim taken care of quickly with fast and clear communication.
Business Auto Customer, 2025

Thank you. I mentioned to my agent that I was literally "shocked" that the process was so easy and that the claim was fulfilled so quickly.
Business Property Customer, 2024

[Selective claims adjuster] was very helpful in helping us navigate our repairs, rental, etc.
Business Auto Customer, 2025

The claims adjuster was very kind and helpful!
Business Property Customer, 2024

This was my first experience with filing a claim with Selective, they did a great job. Even the autobody shop was impressed.
Business Auto Customer, 2024

All Commercial Insurance Reviews

Adjuster was knowledgeable and very helpful with the claim process.
Business Property Customer, 2024

This was my first claim and I was very pleased on how quick my claim was handled. The agent was very helpful and friendly and kept me well informed throughout the process. I was also very satisfied with the resolution. I would definitely recommend this insurance company.
Business Property Customer, 2024

My adjuster did an awesome job considering it was over the holidays and a hectic time for all of us. Our claim was very quickly handled and we appreciate the fast, friendly service.
Business Property Customer, 2024

Quick and easy no hassles. Great experience.
Business Auto Customer, 2024

The adjuster was absolutely fantastic to work with, she was very responsive, knowledgeable and led me through the whole process.
Business Property Customer, 2025

All representatives that I dealt with were very helpful and quick to finalize my claim.
Business Property Customer, 2025

Very prompt, polite and professional.
Business Auto Customer, 2026

Everything went smoothly and I didn't have to worry about it once I turned it over to insurance.
Business Property Customer, 2024

I'm a very busy man, being the owner, and short on help. I didn't have time for this claim from start to finish. They did everything to make it happen and had a great experience with them to take care of us here. Thanks again.
Business Property Customer, 2025

The claims process was seamless with little effort on my part.
Business Auto Customer, 2025

I have never experienced such professionalism and kindness with a business…. Everyone was fantastic and easy to work with. Time tables were set and exceeded expectations. It was the easiest process, and we will be moving all our insurance to you! Absolutely fantastic! Each and every claim representative was amazing!!!
Business Property Customer, 2024

[Selective claims adjuster] did an excellent job; made the experience less painful.
Business Property Customer, 2025

Selective is wonderful to work with every step of the claims process!
Business Auto Customer, 2024

My claims representative was fantastic. He was clear on explaining everything. I was so happy how nice and understanding he was.
Business Property Customer, 2025

During an unexpected loss it is nice to know that one thing has gone smoothly. Thanks so much for your assistance!
Business Property Customer, 2024

Everyone is truly professional!
Business Auto Customer, 2024

[Selective claims adjuster] did an excellent job handling my claim. She was very responsive, clearly explained the process and kept everything on track.
Business Property Customer, 2025

Attentive, timely responses, professional service.
Business Auto Customer, 2024

My first claim ever on an auto policy, and it could not have gone any better. Excellent work!
Business Auto Customer, 2025

[Selective claims adjuster] was absolutely wonderful. Easy to work with. Fast, professional. Fastest response I've ever received.
Business Property Customer, 2024

The process was a smooth and well communicated experience.
Business Property Customer, 2024

Easy interaction and swift resolution. Thank you.
Business Auto Customer, 2025

It was easy and fast.
Business Property Customer, 2025

Great communication and understanding with the adjuster making the entire process easy and satisfying.
Business Auto Customer, 2025

Informative, quick and easy.
Business Auto Customer, 2024

[Selective claims adjuster] was extremely professional, responsive, and informative. He was a pleasure to work with.
Business Property Customer, 2025

First rate. Professional service. I will definitely recommend Selective to any friends shopping for a new insurer.
Business Auto Customer, 2024

Easy, hassle-free claim settlement. Best ever!
Business Auto Customer, 2024

The best claim experience we've had and most prompt. Extremely professional.
Business Auto Customer, 2025

[Selective claims adjuster] has been absolutely amazing and helpful. :)
Business Auto Customer, 2025

The adjuster was very thorough and responsive.
Business Property Customer, 2024

[Selective claims adjuster] was very accommodating, professional, efficient and courteous!
Business Auto Customer, 2025

Claim rep was very helpful and timely with her emails and communication!
Business Auto Customer, 2024

Great customer service.
Business Auto Customer, 2024

My claims adjuster was awesome! His responses were quick and on target. Overall this experience was very easy and painless! Thank you Selective!
Business Property Customer, 2025

Claim process was quick, easy and handled efficiently.
Business Property Customer, 2025

Was very happy and satisfied with how quick the claim process started and the contact I received from your company immediately.
Business Auto Customer, 2024

[Selective claims adjuster] was professional and available. I felt personally taken care of as if I was his priority.
Business Property Customer, 2024

Selective is a great company to work with.
Business Auto Customer, 2025

Surprisingly refreshing to experience a seamless, stress free claims process. [Selective claims adjuster] was not only kind and pleasant, she was also knowledgeable of the process and explained everything clearly and respectfully, and above all, genuinely sympathetic to our loss. Nicely done! What a great representative for the company.
Business Property Customer, 2025

I have already recommended this insurance to 4 other small business owners.
Business Property Customer, 2024

Our agent was instrumental in the process and our claims adjuster was professional and prompt in handling our submission.
Business Auto Customer, 2024

This was the quickest and smoothest claim process I have ever done.
Business Property Customer, 2024

Excellent customer service. Always polite and knowledgeable.
Business Auto Customer, 2024

Everyone involved was extremely professional and ensured I understood everything in detail.
Business Property Customer, 2024

[Selective claims adjuster] was incredible!! She made the claim process easy and fast. Great JOB!!!
Business Property Customer, 2025

[Selective claims adjuster] was wonderful to work with throughout the insurance claim process. She was professional, responsive, and made everything clear and easy to understand. I really appreciated her support and efficiency.
Business Auto Customer, 2026

My adjuster was excellent. She went above and beyond to rectify an issue that had occurred when the appraiser had unrealistically made a recommendation. She made the whole process easy and kept in contact with me every step of the way.
Business Property Customer, 2025

Very knowledgeable about the claims process and answered any of my questions. Reply from them within a week after they started the claim. Great company to work with.
Business Property Customer, 2026

[Selective claims adjuster] was the most helpful and compassionate person. We had an amazing experience working with [them].
Business Auto Customer, 2025

This was the first claim I have ever had in my life. I had no idea what to expect, but things have been very smooth and easy to navigate.
Business Auto Customer, 2025

Our representative was excellent! Very helpful, professional and extremely knowledgeable!
Business Property Customer, 2024

[Selective claims adjuster] was a joy to work with, easy to communicate with, and easily accessible to my calls & questions.
Business Property Customer, 2024

Great response time and great customer service!!!
Business Property Customer, 2024

All great! Very professional.
Business Auto Customer, 2024

[Selective claims adjuster] was great to deal with. Very prompt and knowledgeable.
Business Property Customer, 2026

Very friendly and easy to speak with and explain claim to adjuster. Fast and easy resolution to our claim.
Business Property Customer, 2025

[Selective claims adjuster] was a delight to work with. Very professional. Got everything done quick.
Business Auto Customer, 2025

[Selective claims adjuster] was very polite and helpful with my claim. He was clear when answering my questions.
Business Auto Customer, 2025

[Selective claims adjuster] was amazing during the entire process. Thank you!!
Business Property Customer, 2025

Claim process was very straight forward and easy to navigate.
Business Property Customer, 2026

Everything went very smoothly as always.
Business Auto Customer, 2024

The representatives were very concerned and helpful. We greatly appreciate the staff!!!
Business Property Customer, 2024

Very easy process!!!
Business Auto Customer, 2024

Representative very professional & helpful. Thank you.
Business Property Customer, 2025

This was by far the easiest claims process I've had in dealing with an auto accident caused by an uninsured driver.
Business Auto Customer, 2024

Very impressed with the turnaround time with everything and it wasn't a fight to use my insurance. Thank you for the experience.
Business Auto Customer, 2024

I can’t speak highly enough about [Selective employee] at Selective Insurance. After our vehicle was involved in a hit-and-run while parked, we were understandably frustrated and overwhelmed. [Selective employee] stepped in and immediately made the entire claims process smooth and stress-free. He handled everything with the local auto body shop directly, sparing us from any burdens or back-and-forth. The repair process was fast, efficient, and completely seamless on our end. What could have been a long and frustrating ordeal turned into a quick resolution, thanks entirely to [Selective employee's] professionalism, responsiveness, and care. Truly exceptional service. Thank you, [Selective employee], for turning a stressful situation into a simple one. We’re grateful!
Business Auto Customer, 2025

Adjuster was very helpful!!
Business Auto Customer, 2025

[Selective claims adjuster] has been such a huge help with our claims processes. I've really been thankful for their assistance and amazingly quick response time.
Business Auto Customer, 2025

Great company to do business with. Always quick and efficient to take care of our insurance needs.
Business Auto Customer, 2024

Very easy and very polite. I have never had a claim before and they made it easy.
Business Auto Customer, 2024

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