Personal Lines Insurance Customer Reviews

Excellent customer service, professional and friendly. Handled my claim very efficiently!
Virginia Customer, September 2023

I have been with Selective for 34 years. There have been some auto claims unfortunately, but the experience has always been wonderful. Reps are amazing and knowledgeable and the claims process is fast. Selective teams go over and beyond for their customers and provide great communication through the entire process.
New Jersey Customer, September 2023

[Name] was such a pleasure to work with. I had several questions about getting insurance to purchase a new vehicle and she was so helpful. She provided me with all of the information and responded promptly to all of my needs.
New Jersey Customer, August 2023

Representative was very knowledgeable, respectful and a pleasure to work with.
Virginia Customer, August 2023

The adjuster was prompt and the swift response team have been on it keeping excellent communication between me, the repair shop and the car rental agency. Very satisfied!
South Carolina Customer, June 2023

Our desk adjuster is extremely helpful and has an excellent and cheerful attitude. It was very nice speaking with her and she has been very quick to answer all questions and concerns.
Arizona Customer, June 2023

Very professional, knowledgeable and pleasant.
Pennsylvania Customer, September 2023

Clear,concise, and considerate
Arizona Customer, September 2023

Excellent customer service, I was able to get all my questions answered, thank you!
Illinois Customer, September 2023

Promptness.
Minnesota Customer, September 2023

My inquiry was answered promptly and with the level of detail necessary. My follow-up direction to proceed with making a change to my coverage was also done near immediately and the communication was greta.
New Jersey Customer, September 2023

[Name] was very helpful and professional
New Jersey Customer, September 2023

The agent was extremely helpful and took care of my needs.
Ohio Customer, 2023 September 2023

Quick to respond and polite.
South Carolina Customer, September 2023

THE FELLOW THAT CAME OUT TO INSPECT OUR CLAIM WAS VERY PROMPT--HE CAME THE NEXT DAY AND WAS ON THE ROOF CHECKING IT OUT.
South Carolina Customer, September 2023

Agent was Very polite nice talk to talk with
Virginia Customer, September 2023

Nice to talk to and took my claim very well.
Wisconsin Customer, September 2023

Over all good experiece with all the people that I communicated with.
Illinois Customer, September 2023

Everything went smooth. Very professional and helpful. Made things comfortable during a difficult time.
Illinois Customer, September 2023

The young lady I spoke with was very professional, confirmed all information to make sure it was me who she was speaking with and very smoothly and efficiently changed my vehicle to be insured and immediately emailed me a copy of the insurance card.
New Jersey Customer, September 2023

Great service, very knowledgeable, made it easy for me!!
Pennsylvania Customer, September 2023

We were not informed of thr procedure for getting a rental car until our case was decided.
Indiana Customer, September 2023

My questions were answered in the online chat, short waiting time and received the information I was requesting.
Arizona Customer, September 2023

Very quick redirection to correct party.
Illinois Customer, September 2023

She was super helpful
Virginia Customer, September 2023

Great nice people but not open on the weekends when my accident happened
Maryland Customer, September 2023

[Name] has been very responsive and thorough.
Iowa Customer, September 2023

The customer service rep was calm, efficient, and knowledgeable. Amazing customer care.
Iowa Customer, September 2023

Friendly customer service. The situation was resolved the following day.
Iowa Customer, September 2023

It was a simple and fast process! The way it should be!
Illinois Customer, September 2023

Very polite and knowledgeable..
South Carolina Customer, September 2023

Very quick and easy process
South Carolina Customer, September 2023

Everyone I spoke with was very pleasant and most helpful.
Tennessee Customer, September 2023

Excellent customer service. Very professional.
Tennessee Customer, September 2023

Excellent customer service, professional and friendly. Handled my claim very efficiently!
Virginia Customer, September 2023

It turned into that I needed to speak to the agent at HUB. Your person called them to verify their hours. Passed that on to me along with the correct phone number. So helpful
Virginia Customer, September 2023

Super nice and extremely pleasant to talk too.Very knowledgeable
Iowa Customer, September 2023

Answered my question
Minnesota Customer, September 2023

Kind, informative and helpful.
Arizona Customer, September 2023

Representative Jen was ?
New Jersey Customer, September 2023

Your representative was very courteous and was able to solve my issue by resending by e-mqil my invoice.
New Jersey Customer, September 2023

Very prompt with a plan. Expect to speak with adjuster on Monday
Pennsylvania Customer, September 2023

The person was very helpful.
Pennsylvania Customer, September 2023

The agent was very helpful and understanding of my needs.
Virginia Customer, September 2023

Virginia Customer, September 2023

Very helpful, short wait, was knowledgeable and solved my issue
Arizona Customer, September 2023

Understanding the problem
Minnesota Customer, September 2023

Very helpful!
New Jersey Customer, September 2023

The adjuster [Name] was expedient in her handling of my property damage claim. She has made this experience almost a non-experience for me. I am a paralegal and deal with adjusters all day. Would definitely recommend Selective to anyone who asks.
New Jersey Customer, September 2023

I believe I had the wrong evaluation for my roof damage.
Pennsylvania Customer, 2023 September 2023

Ahmad is a very courteous person and great with followup.
Arizona Customer, September 2023

Bounced us around to a few different people but finally got the correct person and they were nice and quick to answer our question!
Illinois Customer, September 2023

Prompt response to my claim and ease at getting started with claim. Adjuster reached out to me with a phone call and email within hours of my claim being submitted.
Minnesota Customer, September 2023

Very courteous and professional. Nice to have someone who was so helpful.
New Jersey Customer, September 2023

very helpfull
Ohio Customer, 2023 September 2023

Very helpful.
Rhode Island Customer, September 2023

Such Wonderful Kindness & Care with Every Call or Inquiry that I make! Thanks!
Arizona Customer, September 2023

[Name] is professional, knowledgeable and overall very helpful. Very easy to talk with.
Minnesota Customer, September 2023

The agent I spoke with handled my request perfectly and professionally.
New Jersey Customer, September 2023

The staff member, was very polite understanding and she did a great job thank you for working with me, Randy
South Carolina Customer, September 2023

Ease of conversation
South Carolina Customer, September 2023

got a quick answer
South Carolina Customer, September 2023

The recipient of the call was courteous and gave me instructions how to apply for my smart driver credit.
New Jersey Customer, September 2023

Fast and easy to get my answers. And very well satisfied my needs.
Arizona Customer, September 2023

Very pleasant agent and helpful
Florida Customer, September 2023

Put my mind at ease.
Illinois Customer, September 2023

They answered the questions that I had and were very pleasant to deal with
Illinois Customer, September 2023

lovely young woman patiently looked up all our selective accounts and made sure they aligned with our previous accounts.
New Jersey Customer, September 2023

Questions answered and request fulfilled
New Jersey Customer, September 2023

[Name] was very pleasant, courteous and professional. She stated she would handle my issue for me. There was a call and email from [Name] to follow up on my request for New Rez to be notified regarding my paid in full homeowners insurance policy, which evidently, they had not been notified about the payment. Thank you, [Name].
New Jersey Customer, September 2023

The rep was so friendly, knowledgeable and helpful.
New Jersey Customer, September 2023

call was handled quickly and efficiently
Ohio Customer, 2023 September 2023

my problem was resolved
Tennessee Customer, September 2023

Can not log into my account
New Jersey Customer, September 2023

The bill doesn't detail the reason for the increase in the premium
New Jersey Customer, September 2023

[Name] arrived on time and as scheduled. He was courteous, kind, and understanding of our loss and situation. All phone representatives I spoke to as well were kind and helpful. It's been a great experience in a challenging time so far.
South Carolina Customer, September 2023

It seems my question about SimpliSafe is being investigated.
South Carolina Customer, September 2023

[Name] was extremely helpful and professional
South Carolina Customer, September 2023

Virginia Customer, September 2023

[Name] was very helpful and so pleasant to talk to. Couldn't have been nicer!
Arizona Customer, September 2023

very professional and courteous.
New Jersey Customer, September 2023

Ease of doing business
New Jersey Customer, September 2023

I had paid all my annual premiums at the start of policy coverage, but I received a bill for my auto policy for $154.00. This was an obvious mistake. The call taker listened to me and rectified the problem.
Arizona Customer, September 2023

Except for a little wait time, payments were made efficiently and accurately.
Arizona Customer, September 2023

Friendly & Professional Representative
Iowa Customer, September 2023

Call was answered quickly and representative Denise called me back when we were accidentally disconnected.
Minnesota Customer, September 2023

Solved my problem in an intelligent and friendly manner.
New Jersey Customer, September 2023

Very helpful and polite
Pennsylvania Customer, September 2023

Excellent to work with.
South Carolina Customer, September 2023

Because [Name] helped me and went above and beyond!
Pennsylvania Customer, September 2023

Helpful, courtesy and fast
Wisconsin Customer, September 2023

I could understand her & she was very informative.
Minnesota Customer, September 2023

On top of my issue!
Arizona Customer, September 2023

The employees were very helpful and very supportive the employees were very efficient the employees checked back to make sure everything was correct
New Jersey Customer, September 2023

Lady was very patient, knowledgeable, courteous and helful.
New Jersey Customer, September 2023

[Name], an agent in the Gettysburg, Pa. office is beyond helpful and knowledgeable.She also has a perfect voice for speaking with potential consumers. Thank you
Pennsylvania Customer, September 2023

You have been there for me when I needed you
South Carolina Customer, September 2023

Rep was very responsive and professional.
New Jersey Customer, September 2023

New Jersey Customer, September 2023

The phone operator told me what I needed to know
New Jersey Customer, September 2023

The person I first spoke with to take my information about the accident was very courteous, but I received a phone call a couple hours later from the adjuster, I was working and couldn't answer I called back several times and left messages, no response back yesterday or today. I need to rent a car to get to work. I need a call back ASAP.
New Jersey Customer, September 2023

[Name] and [Name] have been wonderful , kind and helpful during our recent claim and always. [Name] has never been of any help. He's errogant, rude, and his information was usually wrong. Always had a hard time getting him return calls and getting any status on our claim without arguing with me. Please do not have him "help" me again.
South Carolina Customer, September 2023

Extremely knowledgeable and friendly customer service representative (sorry I don't remember her name).
Minnesota Customer, September 2023

my questions were answered and the ones that were not, I was giving a place to get the answers.
South Carolina Customer, September 2023

Your reps and their response are worth a ten
Virginia Customer, September 2023

Still confused after call, but think calling agent worked
Indiana Customer, September 2023

Too much contradictory when I ask questions or tired of the same excuses and why my account is messed up too much back and forth.. Over the company in all
Indiana Customer, September 2023

Very helpful, very professional
Arizona Customer, September 2023

Very nice lady l taked to
Illinois Customer, September 2023

The response was quick and the claim was covered as expected.
Minnesota Customer, September 2023

took care of my issue
New Jersey Customer, September 2023

They were very helpful and resourceful and led me in the right direction.
South Carolina Customer, September 2023

Easy and to the point. Not too many questions.
Virginia Customer, September 2023

Courtesy and Professionalism
Virginia Customer, September 2023

The rep who called me told me she was told to call me to tell me a ticket was submitted to try and resolve the problem. It eas insulting. She didn't know the situation that I have been dealing with regarding an error that Selective made 6 months ago and I was owed money. This is a waste of time just like thst call.
New Jersey Customer, September 2023

Everyone I talked to was very courteous caring.
Minnesota Customer, September 2023

good
New Jersey Customer, September 2023

I was hoping to consolidate my camper my home and my car together but at the time of the conversation you would not accept anything but my vehicle and that was very disappointing since I have had zero claims on my camper and for seven years zero claims on my condo
South Carolina Customer, September 2023

I am new to Selective and already have had a change in my premium from quote to implementation (a week or so later), as well as several back charges for paperless billing policies that were poorly communicated. Overall, I'm not very optimistic as to how working with Selective will go..
Utah Customer, September 2023

New Jersey Customer, September 2023

Person I chatted with was very helpful and very patient!
Minnesota Customer, September 2023

Bedside manner and pace of communication was excelled
Pennsylvania Customer, September 2023

Aimee is a great representative and took care of my problem.
Tennessee Customer, September 2023

Staff new what they were doing
Minnesota Customer, September 2023

I LIKE THE Company
New Jersey Customer, September 2023

I was 100% lied to about who you were as a company. I Contacted bear river who I have always been with. And some how was contacted by this company I asked straight out wait are you bear river? The answer was yes. That is a lie. You source out to different companys. I got a letter from u about my insurance and was confused i called talked to a lady and she said again oh yes we are bear river. I asked why it didnt say that anywhere on my letter. She still insisted you were bear river. I asked so u can right checks for bear river? .... i knew what was going on. I have worked with foot isurance they do the same thing. Then she said we really we are over bear river they dont have agents. Another lie.I just had one but wanted to change because my ex is there. So i wanted a different. office. Not above below you find them work. She denied that. I asked to speek to [Name] I believe she spoke the truth was kind and apologized. And said she is not sure why she stright lied over and over. I would rather pay more $ for someone who is honest then be lied to!!
Utah Customer, September 2023

Simple, easy, very professional
Arizona Customer, September 2023

solved my problem and answered my questions.
Arizona Customer, September 2023

very good response
Minnesota Customer, September 2023

The response was quick and provided the information I needed.
New Jersey Customer, September 2023

I have been with Selective for 34 years. There have been some auto claims unfortunately, but the experience has always been wonderful. Reps are amazing and knowledgeable and the claims process is fast. Selective teams go over and beyond for their customers and provide great communication through the entire process.
New Jersey Customer, September 2023

so kind and understanding. I had problems signing in, therefore I wanted to pay my bill over the phone
New Jersey Customer, September 2023

Agent was patient and helpful
New Jersey Customer, September 2023

The person I spoke with was very understanding and went above and beyond to help me solve my problem.
New Jersey Customer, September 2023

The representative was very helpful with finding a tow truck for my car.
Pennsylvania Customer, September 2023

Great customer service
Tennessee Customer, September 2023

The young lady that I spoke with was very very helpful.
Virginia Customer, September 2023

Didn't answer my question, just got a canned response.
Tennessee Customer, September 2023

They asked a lot of questions and said that they would assign it to an agent and they would contact me. I haven't heard from anyone yet. I'm wondering if I made the right decision to go with Selective.
Utah Customer, September 2023

They took care of taking my bank info to establish electronic transfer for my yearly renewal
Illinois Customer, September 2023

Answered the phone quickly, addressed my questions quickly, all the while presenting a pleasant demeanor
Illinois Customer, September 2023

very professional
Minnesota Customer, September 2023

They helped me. I'm very happy with how she called me back rather than had me hold on the phone. She was excellent!
Minnesota Customer, September 2023

Minnesota Customer, September 2023

The customer service agent was kind and provided information to help me with future payments. Whenever I call the online payment system it tells me I have a zero balance and that is not helpful.
Minnesota Customer, September 2023

Our agent helped to rectify a misunderstanding
New Jersey Customer, September 2023

Good service
New Jersey Customer, September 2023

My agent was very knowledgeable and got me a policy that was comprehensive for my needs.
Ohio Customer, 2023 September 2023

[Name] was amazing. Great personality and fabulous customer service.
Pennsylvania Customer, September 2023

[Name] was great in explaining the process and answering all of my questions. He provided the advice that I needed. He was very nice to deal with.
Pennsylvania Customer, September 2023

Great service and very helpful to resolve a issue.
Tennessee Customer, September 2023

The woman I spoke with was friendly, listened to what I needed and efficiently took care of what I needed
Tennessee Customer, September 2023

The customer service rep was responsive and knowledgeable
Virginia Customer, September 2023

I didn't have to wait very long and this visit was easy and smoothly handled. Thank you
Virginia Customer, September 2023

Everything taken care of that I needed done.
Arizona Customer, September 2023

Quick answer to question
New Jersey Customer, September 2023

The gentleman listened to my concerns. He was knowledgeable and helpful.
South Carolina Customer, September 2023

Was able to talk to someone who could look up my issue and resolve my questions
Utah Customer, September 2023

The employee took care of my request immediately and was very polite and pleasant
Illinois Customer, September 2023

Very helpful
Illinois Customer, September 2023

Both ladies I dealt with were very professional, pleasant and helpful
New Jersey Customer, September 2023

[Name],was very helpful
Pennsylvania Customer, September 2023

Illinois Customer, September 2023

All good
South Carolina Customer, September 2023

[Name] was so pleasant and answered my question and remedied the situation quickly and professionally. Way to go!
New Jersey Customer, September 2023

Representative was knowledgeable and polite.
New Jersey Customer, September 2023

answer every question and very po lite.
Pennsylvania Customer, September 2023

[Name] was very helpful and understanding
South Carolina Customer, September 2023

The customer service representative was very friendly and helpful.
Tennessee Customer, September 2023

Easy filing And fast response by an adjuster.
Arizona Customer, September 2023

The customer care representative quickly identified the problem and took the appropriate steps to rectify the matter.
New Jersey Customer, September 2023

Easy to understand the explanation of my policy
Pennsylvania Customer, September 2023

I never received the new quote for homeowners insurance after speaking with representative
Maryland Customer, September 2023

She put my mind at ease when I got a notice that my insurance was scheduled to be cancelled. My insurance agent apparently never mailed my check made out to Selective back in July!! Because of the holiday weekend, I hope to have this matter corrected on Tuesday ASAP and the gal I spoke with said this would be fine.
Arizona Customer, September 2023

The representative was able to help me easily via chat. My only issue was that I went to add my homeowner's policy and the chat restarted. I wasn't able to tell her 'thanks'. I actually was pretty upset about that and kept trying to return to the chat. On a lot of chat functions you can minimize them and return, I know, I work in IT, and am currently building a bot. Please tell her thanks. ?
Pennsylvania Customer, September 2023

Because it was some of the best customer service I have received lately. Most businesses today don't know what that is. They continue to give AI services & if I could do without their service, I would, [Name]
South Carolina Customer, September 2023

Had to speak with three different representatives just to change our payment method
New Jersey Customer, September 2023

Very patience, provide info.
Arizona Customer, September 2023

Professional service.
Illinois Customer, September 2023

Handled what I needed immediately. Very pleasant
New Jersey Customer, September 2023

service
Pennsylvania Customer, September 2023

Helpful customer service rep
Rhode Island Customer, September 2023

My request was answered quick and easy. The agent was friendly and
Virginia Customer, September 2023

Wasn't completely satisfied with the answers I received.
Minnesota Customer, September 2023

Been trying to get to the bottom of a $73 bill that I don't think I owe and getting a hold of somebody from Selective is rather difficult. paid for a full year of auto insurance through Auto Owners. I have house insurance with them but Selective will not recognize it and it won't give me a discount and I don't know why Selective can't get a hold of Auto Owners and figure that out.
Arizona Customer, September 2023

Staff and agent were prompt and provided The service I look forward to. Made a vehicle change and if was quick and efficient.
Arizona Customer, September 2023

The response to my question was quick and informative and a change was made quickly to resolve my concern.
Arizona Customer, September 2023

I received the service I needed from the local agent.
Iowa Customer, September 2023

protocal and reception of internet application process work smooth enough
Illinois Customer, September 2023

I just asked a question about billing because we paid in full and you sent me a monthly bill so it was a simple question to answer
Minnesota Customer, September 2023

Ease of rental
New Jersey Customer, September 2023

No long wait time, rep was friendly and resolved my issue quickly!
New Jersey Customer, September 2023

vERY COMPETENT AND CUSTOMER ORIENTED
New Jersey Customer, September 2023

Representative was very helpful and courteous
New Jersey Customer, September 2023

Took care of problem
New Jersey Customer, September 2023

The claims adjuster got in touch almost immediately.
Pennsylvania Customer, September 2023

Advice to prepare for storm damage.
South Carolina Customer, September 2023

I put my mortgage ins money in my chequeing act.for select ins to pull out because I wanted my escrow act not to be missed with,which would allowe escrow to grow thru out the year.but enstead you guys went to loandepot with a bill for.$1385 which loandepot payed out of escrow,which they paid out of escrow/ I'm pi**ed.
Arizona Customer, September 2023

Na
Iowa Customer, September 2023

There is always room to grow
South Carolina Customer, September 2023

The adjuster seem very knowledgeable & very helpful
Virginia Customer, September 2023

The gentlemen that handled made me feel very comfortable and not worried about the claim
Arizona Customer, August 2023

Good customer care & prices
Arizona Customer, August 2023

The service was great and I was treated very fair.
Arizona Customer, August 2023

all my questions were answered
Arizona Customer, August 2023

Representative was polite.
Arizona Customer, August 2023

Knowledgeable as well as pleasant customer service rep. She answered all my questions.
Arizona Customer, August 2023

Website is very easy to use
Arizona Customer, August 2023

very helpful and professional
Iowa Customer, August 2023

Agent was very thorough and helpful
Illinois Customer, August 2023

Everyone from enrollment to customer service reps have been great. It has been an easy transition from my previous carrier.
Illinois Customer, August 2023

We had questions about some of the coverage on our homeowners policy and our agent Amy was very helpful answering our questions.
Illinois Customer, August 2023

i messed up paying on line and called the next day and it was handled perfectly..
Illinois Customer, August 2023

I was well taken care of by your local representative. She researched well and explained things carefully. You also have rates a person can live with. Liked the fact, we could look in our car insurance for a year.
Minnesota Customer, August 2023

I don't remember why I communicated with you so I selected "Neutral".
Minnesota Customer, August 2023

We are new with Selective. I called in about our payment. I wanted to know if the premium had made it to my bank acct. It did, due the clerk pulling up my acct and confirming with my bank. Thanks
Minnesota Customer, August 2023

Researched info n answered all questions but more importantly listened
New Jersey Customer, August 2023