Personal Lines Insurance Customer Reviews

[Selective claims adjuster] was considerate and helpful in dealing with the losses I had from the tornado.
Homeowner Customer, 2024

Great experience, very helpful, was there for me at my first call! Very emphatic to my situation. Thank you for the service.
Homeowner Customer, 2025

Filing a claim was so easy and the representative was so nice, I highly recommend Selective Ins.
Personal Auto Customer, 2024

Very helpful and fast!
Homeowner Customer, 2025

Very helpful and relieved a lot of worry and stress. Very timely and professional.
Homeowner Customer, 2025

Remarkably smooth, clear and fast claims resolution process.
Personal Auto Customer, 2026

Adjuster was so helpful that I sent a personalized email to their supervisor the first few days working with them.
Personal Auto Customer, 2024

My rep made it so easy throughout this process. Fast responses and so helpful! Phenomenal customer service from Selective.
Personal Auto Customer, 2024

First accident made very easy to navigate the process.
Personal Auto Customer, 2024

I was very surprised and pleased at how fast and efficient the claims process was. It really bolsters my confidence in Selective Ins.
Personal Auto Customer, 2024

Super fast and easy. Thank you!
Homeowner Customer, 2024

Claims adjuster was professional, knowledgeable and communicative.
Homeowner Customer, 2024

[The Selective claims adjuster was] extremely helpful and kept us informed throughout the whole process. We could reach anytime and they would respond pretty quick. Very seamless experience!!
Homeowner Customer, 2024

The process was easy. The Selective adjuster was responsive and easy to work with.
Personal Auto Customer, 2025

This insurance company is the best we ever had. Thank you for being so professional.
Personal Auto Customer, 2024

Representative was professional, knowledgeable and processed our claim in a timely manner. We feel the settlement was fair and are so happy that the damage to our home will be repaired. So responsive and reputable, having had a horrible experience with our boat insurance company, our experience with Selective was all the more positive! Highly recommend Selective.
Homeowner Customer, 2024

The employees that I spoke to were very helpful and professional.
Personal Auto Customer, 2025

The claims process was easy and the representative that helped me was very informational and explained every step of process. I greatly appreciated that level of experience and patience during such a scary time for me. Thank you Selective for the many, many years of covering my vehicles and my home.
Personal Auto Customer, 2024

Adjuster was experienced and noted everything that related to the claim. This was my 1st claim in over 50 years and I appreciated how professional I was treated.
Homeowner Customer, 2024

My experience was wonderful and I actually learned some new information that was helpful from my adjuster. As a new homeowner it was very beneficial.
Homeowner Customer, 2024

From first contact until completion, process was seamless.
Homeowner Customer, 2024

Handled smoothly, did not require much interaction after filling out the forms.
Homeowner Customer, 2025

My claims adjuster was great! Very professional and very helpful!
Personal Auto Customer, 2025

Claim was easy to file. Was answered quickly. And settled in a fast time.
Homeowner Customer, 2024

Thank you Selective for being there throughout my claim during hurricane Helene. You made the process easy and quick. Thank you!
Homeowner Customer, 2024

Our adjuster was very helpful. She was very responsive from day 1.
Personal Auto Customer, 2025

A great company...have already recommended to my friends and neighbors.
Homeowner Customer, 2024

The claims process was professional, understandable and efficient.
Personal Auto Customer, 2024

Selective has an amazing team that supported us through this claim. Highly recommend them over all the other carriers we have ever worked with.
Personal Auto Customer, 2024

The claims process was fast and your adjuster was a huge help explaining the steps I should take.
Homeowner Customer, 2025

My claim, resolution, and payment to the body shop was done in about 4 hours. Easier than ordering breakfast at the diner.
Personal Auto Customer, 2024

[Selective claims adjuster] is a consummate professional. Competent. Empathetic.
Homeowner Customer, 2024

I am most appreciative of the excellent and very much on timely service. Thank you so much.
Personal Auto Customer, 2024

Everyone was professional and explained the process very clearly. It was easy to submit a claim and the response was very timely.
Homeowner Customer, 2026

The representative was very helpful. Communications were great and timely. A very good experience.
Personal Auto Customer, 2025

Turned a bad experience into a manageable one with dealing with professional and respectful team! Highly recommending Selective insurance to all my acquaintances!
Personal Auto Customer, 2024

Inspector and adjuster were both, very efficient, pleasant and professional.
Homeowner Customer, 2025

Everybody I dealt with at Selective was very helpful during this stressful period. My adjuster was so easy to work with and so responsive to all my questions. A++
Homeowner Customer, 2025

The process was very easy and the adjuster was very helpful.
Personal Auto Customer, 2025

Claims agent was very professional and helpful.
Homeowner Customer, 2024

Not only were you great with me, but I heard from both my repair shop and my in laws repair shop that Selective was the best insurance they've worked with.
Personal Auto Customer, 2024

The process went smoothly and the response time was great. Couldn't ask for more.
Personal Auto Customer, 2025