Personal Lines Insurance Customer Reviews

Efficiently handled
New Jersey Customer, March 2021

I could have not asked for better service!!
Ohio Customer, March 2021

Jessica was very polite and helpful.
New Jersey Customer, March 2021

The rep was knowledgable and very helpful.
New Jersey Customer, March 2021

Very helpful and friendly.
Minnessotta Customer, March 2021

Your agent was friendly, courteous, knowledgeable, and resolved my payment issue expeditiously!
New Jersey Customer, March 2021

Having separate windshield vs. "everything else" claims agents made the process lengthy in our case - bounced back and forth.
Pennsylvania Customer, March 2021

Hunter was very pleasant and articulate, she clearly explained the problem.
New Jersey Customer, March 2021

Knowledge of person I spoke to and ability to solve the problem I called about.
Iowa Customer, March 2021

My issue was taken care of immediately
Iowa Customer, March 2021

Representative was very polite and checked on our well being first and advised what the process involved in handling the claim.
Illinois Customer, March 2021

Speaking with a customer service employee and problems with finding my auto insurance policy, plus a double debit to my bank account. The employee handled both requests with extremely professionalism. Once she completed my concerns, I had a better understanding to the processes. No doubt in my mind will I hesitate to call back should I have problems again. Exciting that all concerns were completed in one phone call.
Iowa Customer, March 2021

The individuals I spoke with were lovely
Rhode Island Customer, March 2021

all questions were answered promptly and I was immediately provided with the information needed.
New Jersey Customer, March 2021

Montique offered to recheck my score, not sure what that is but, it is now 11 which is guess is good. My auto insurance ate was changed from $1782 to $1720. She is sending my a new policy. Being retired an on a fixed income this is wonderful news. I have never had an accident nor a ticket in over 50 years. Thank You!!!!
South Carolina Customer, March 2021

All my questions were answered to my satisfaction. I have no questions or concerns at this time.
Maryland Customer, March 2021

He tried so help with my problem even though it was not covered under my policy
Indiana Customer, March 2021

No one called back the next day.
New Jersey Customer, March 2021

she was excellent! I work in a service job and I know good service. Pleasant, helpful and so kind.
New Jersey Customer, March 2021

The gentleman was very nice and helpful taking my payment.
New Jersey Customer, March 2021

The Lebanon office was very helpful in solving my problem and also took care of a late fee caused by my mortgage company before I even reported it to her. Very good service.
Indiana Customer, March 2021

The person I spoke to was very friendly, understood the problem, and solved it.
New Jersey Customer, March 2021

Very long menu tree, and no satisfactory conclusion of my issue
New Jersey Customer, March 2021

Courteous and very helpful in examine my policies.
New Jersey Customer, March 2021

I got through quickly, stated my request and it was satisfied in minutes.
Wisconsin Customer, March 2021

Investigated my question and provided a quick response.
Rhode Island Customer, March 2021

My call was answered quickly, and the issue was resolved in the same manner
Pennsylvania Customer, March 2021

Prompt service
Rhode Island Customer, March 2021

The representative that I spoke with was very polite and knowledgeable. He was able to direct me to the person who could answer my question.
Tennessee Customer, March 2021

As soon as I talked to my Selective Agent & told him what I needed, he told me he would run Quotes & give me a call back ASAP. The next day he called with 3 or 4 Quotes. Mr. Wyche was very efficient and professional
Arizona Customer, March 2021

Friendly service Listened to my needs Helped walk me through each step Broke it down in a way I could understand Wasn't pushy in a way that made me feel I needed to go a certain way
Iowa Customer, March 2021

I talked to Monique who was very helpful. She answered all my questions and addressed my concerns.She was a pleasant person to talk tot was very much appreciated.
New Jersey Customer, March 2021

Our agent got everything moving on the first day and the adjuster has also been very responsive.
Minnessotta Customer, March 2021

She was very willing to engage in options to lower my insurance cost
New Jersey Customer, March 2021

The service was satisfactory.
Arizona Customer, March 2021

Timely and helpful response from Selective for the claim.
Tennessee Customer, March 2021

very helpful
Maryland Customer, March 2021

Very prompt resolution to my inquiry
Ohio Customer, March 2021

After the disaster when I called for roadside assistance shortly after hitting a dear the lady who handled my initial claim call was professional and patiently walked me through the process of reporting. She arranged a rental car and pointed me to your list of approved repair shop.
Illinois Customer, March 2021

Customer service representative was efficient, helpful and pleasant.
New Jersey Customer, March 2021

Easy to talk with. Explained everything. Ask me if I needed anything or have questions. Perfect.
Tennessee Customer, March 2021

Questions were concise. Good help
Utah Customer, March 2021

U canceled my insurance without letting me know. Very unhappy will not recommend selective at all.
Pennsylvania Customer, March 2021

Very friendly and professional. Resolved my issue quickly
New Jersey Customer, March 2021

Customer service was very helpful.
New Jersey Customer, March 2021

Friendly very proactive and helpful she walked me through the process with patience.
Virginia Customer, March 2021

Wait time was not long, courteous, and I got the answer I needed
Maryland Customer, March 2021

Both adjusters I spoke with were very kind and helpful. It made such a big difference from previous experiences I've had with other insurance companies, and I really appreciate feeling supported and heard. Thank you!
Minnessotta Customer, March 2021

Eager to assist, knew her product, terriffic personality, good speaking voice,
Rhode Island Customer, March 2021

I had no problem. customer Service was very helpful.
Minnessotta Customer, March 2021

I was contacted by an adjuster within 90 minutes of posting the claim
Ohio Customer, March 2021

Patient,conceded attitude. Competent knowledge.
Arizona Customer, March 2021

Very present and patient
Rhode Island Customer, March 2021

It took a bit of time and help from Customer Service to change my payment method. But the gentleman that helped me was more than helpful!
New Jersey Customer, March 2021

The rep was friendly & helpful
Iowa Customer, March 2021

customer service was very easy. There's always room for improvement, but this transaction was very good
Maryland Customer, March 2021

I had my question answered quickly and efficiently.
Virginia Customer, March 2021

Made what I asked,,happen
Tennessee Customer, March 2021

Quick response and answered my questions
Ohio Customer, March 2021

The two women representatives were so personable and helpful in assisting me with insuring my our new car. I felt very comfortable in dealing with them.
New Jersey Customer, March 2021

Very good
Tennessee Customer, March 2021

Good fast response and very helpful with all my needs thank you
Wisconsin Customer, March 2021

Great service.
New Jersey Customer, March 2021

great service
New Jersey Customer, March 2021

My inquiry was not fulfilled so when I hung up I still had to call around to find answers
Ohio Customer, March 2021

nice and easy
New Jersey Customer, March 2021

rep was very informative
New Jersey Customer, March 2021

The man on the phone was very nice very quick answered all my questions very easy to do and no problem
Iowa Customer, March 2021

The person I spoke to was very polite & helpful.
Arizona Customer, March 2021

Very freindy and professional
Rhode Island Customer, March 2021

Everything was explained step by step and very clear.
Maryland Customer, March 2021

Gal helped me understand the late fee
Ohio Customer, March 2021

Hunter was excellent and patient even though cancelled the policy if I get good premium will come back to do business
Ohio Customer, March 2021

I filed my claim on Monday March 8th. A week and a half later (March 17th) my damaged car remains in my garage and I still have no resolution. My claims processor has been neither supportive or helpful. Most of any progress that has been made is due to my efforts.
Iowa Customer, March 2021

I wasn’t impressed. Called my agent back and he blocked my account so agent had to call them
Rhode Island Customer, March 2021

It was easy
New Jersey Customer, March 2021

Kind and knowledgably lady. Could not solve my problem but it was not up to her, she tried everything.
New Jersey Customer, March 2021

They helped me with an issue with my payment date
Tennessee Customer, March 2021

Because I try couple times to contacts to adjuster for my roof an Nobody answer the phone
Iowa Customer, March 2021

hepled me with what I needed
South Carolina Customer, March 2021

It took a while to get the reimbursement issued to us
New Jersey Customer, March 2021

Prompt pleasant response.
Ohio Customer, March 2021

The call was regarding my credit card expiration date. I merely provided the new date. End of the issue.
Illinois Customer, March 2021

the people were great
Maryland Customer, March 2021

Gave me the answer to my question right away
Illinois Customer, March 2021

He was very sweet and calm and he didn't mind explaining things in depth and he had a very welcoming spirit about him.
Tennessee Customer, March 2021

The Selective representative was not able to reverse the unfair $25 fee the company charged me for a problem the company caused. Because of this i cancelled my car and homeowners insurance after 26 years with Selective.
New Jersey Customer, March 2021

At present my claim is in process. My initial reporting and response has been good up to this point. I cannot say anything else because I still have to see if all works out.
Minnessotta Customer, March 2021

Great services
New Jersey Customer, March 2021

quickly helpful
South Carolina Customer, March 2021

avail after pm emailed card
New Jersey Customer, March 2021

Friendly and efficient staff.
Virginia Customer, March 2021

He resolved my very unique issue.
Tennessee Customer, March 2021

My questions were answered.
Tennessee Customer, March 2021

Selective dropped me. I have a perfect driving record for 40 years. Have always paid on time. They pulled a ticket I revived in my ex husbands Mercedes in which he had expired tags during our divorce 3 years ago, and dropped me after being the ideal customer for so long. They then charged my account this month anyway, overdrawing it as it’s an account I don’t use often. I was told it was canceled, called the call center to see why $149 came from my account. And was told there was nothing g they could do to cancel. I work with insurance companies and this was the worst experience I’ve ever had. I would I never recommend you to anyone.
Arizona Customer, March 2021

Simple and satisfied I was
Maryland Customer, March 2021

the person i spoke with was excellent. Very helpful, very informative, very pleasant, very everything good.
Tennessee Customer, March 2021

The selective insurance claim process was very streamlined. From the initial receptionist who took my claim and expeditiously provided a claim number, to the claims adjuster who offered his condolences and speedy assistance, everything was wonderful.
Wisconsin Customer, March 2021

Agent was on the spot! Got the car added and I drove home... Awesome
Maryland Customer, March 2021

extremely helpful and informative agents to deal with. Helped me thru the process.
Tennessee Customer, March 2021

Great customer service
New Jersey Customer, March 2021

He was patient very kind and made sure i got what i needed
Ohio Customer, March 2021

It took four phone calls, and one e-mail to delete one car from my policy.
Indiana Customer, March 2021

pleasant friendly service all around
Illinois Customer, March 2021

The lady I spoke with was very polite, very helpful, and very kind and personable.
Tennessee Customer, March 2021

all questions answered; agent(Joyce)was willing to spend time looking at our three(3) Selective insurances; excellent knowledge of detail
New Jersey Customer, March 2021

My customer service agent is always helpful, and helps me with all my concerns
Rhode Island Customer, March 2021

My problem still has not been solved-
Utah Customer, March 2021

The agent updated my payment information and was able to reverse my charge for the previously failed payment because the date was wrong. It would have been nice if she could have told me the last four digits of the other card on file but she couldn't.
Minnessotta Customer, March 2021

Agent knew exactly what I needed and provided it quickly.
Iowa Customer, March 2021

His communication skills were great. He was helpful and agreed to have me communicate in the future when I get an estimate.
Iowa Customer, March 2021

Person I spoke with was very helpful and courteous.
Rhode Island Customer, March 2021

She was very nice to talk to and quickly answered my question.
Virginia Customer, March 2021

The person I spoke with was very kind and considerate. I explained the reason for my call and she took charge and explained everything to me. I was very satisfied with the phone conversation.
Pennsylvania Customer, March 2021

Very Helpful In The Transaction. Knowledgeable
Ohio Customer, March 2021

Agent was helpful I sent updated alarm information.
New Jersey Customer, March 2021

Because my question was resolved promptly and correctly.
Illinois Customer, March 2021

Extremely helpful
Pennsylvania Customer, March 2021

I got an answer to my concern the same day that I called. The agent spent quite a bit of her time helping me out.
Virginia Customer, March 2021

More that your paybill software failed
Virginia Customer, March 2021

Fast service and easy
New Jersey Customer, March 2021

Great Service as was able to provide the change that I requested.
New Jersey Customer, March 2021

Miranda was excellent helping with my initial claim
Virginia Customer, March 2021

She was very pleasant and knew what she was doing.
Pennsylvania Customer, March 2021

The associate took the time to check all my concerns.
Rhode Island Customer, March 2021

Everything was taken care of in 2-3 minutes Thanks
Indiana Customer, March 2021

I looked at web site first. It is very confusing trying to correlating policy numbers with account numbers. Also, it is not clear that a policy number is current old canceled.
Illinois Customer, March 2021

I responded to a promotional email from Selective that had matched some insurance enhancements that my neighbors have. The process to get quotes and enroll was all easy
Arizona Customer, March 2021

the person was very helpful and did her best to provide me immediately (fax within an hour) with a document proving that i was up to date on my insurance rather than forcing me to try and contact the broker : which is nigh impossible since they were bought out and everything goes through a call center...
Maryland Customer, March 2021

Was able to schedule a payment and the payment was completed without a hitch.
Tennessee Customer, March 2021

all questions n changes i needed 2 b made were done n explained very well. customer service agent was very polite n thorough.
New Jersey Customer, March 2021

I got a quick solution to my immediate need, with a good suggestion for the future.
Illinois Customer, March 2021

Quick, accurate response, and was helpful with my hearing difficulties
New Jersey Customer, March 2021

Selective answered my questions to my satisfaction very quickly. I was off the phone within 5 minutes. they were very polite and knowledgeable. Thanks Selective .
Maryland Customer, March 2021

Adjuster was courteous and explained the process with many options to work with him
New Jersey Customer, March 2021

I just didn't feel Selective cared and I didn't want to spend another 20 years with a company that didn't care.
South Carolina Customer, March 2021

The agent I talked to was most accommodating and friendly.
New Jersey Customer, March 2021

The agent listened and walked me through my questions with answers that made sense. She also suggested next steps.
Maryland Customer, March 2021

The person I spoke with was very polite and helpful as they could be. I was calling because I had received my bill from Selective 2 and 1/2 weeks after the payment was due. Received the cancellation notice the next day. There was nothing this person could have done about that.
Maryland Customer, March 2021

The rep was very courteous and helpful. She answered my questions without too many questions of her own
New Jersey Customer, March 2021

The representative was very helpful and got everything down for me in a very short time.
New Jersey Customer, March 2021

Told me I needed to call my agent.
Virginia Customer, March 2021

Very quick connection
Tennessee Customer, March 2021

Because it was
Tennessee Customer, March 2021

Friendly staff during difficult conversation
Arizona Customer, March 2021

got cutoff on one transfer to another dept
Maryland Customer, March 2021

I tried to pay my bill online and got no confirmation so called. Agent couldn't tell me anything except pay it again. So I either paid my bill twice or not at all.
New Jersey Customer, March 2021

Problem was solved and answered promptly.
Tennessee Customer, March 2021

Everything has pretty much gone downhill since that first contact. My current impression ranks somewhere around 2.
Tennessee Customer, March 2021

The gentleman I talked to was very helpful and polite. I accomplished what I needed to do right there with his help.
Wisconsin Customer, March 2021

I spoke to Mia in Richmond VA. She was so kind and compassionate. My parked car had been hit by a drunk driver and I was distraught. Her gentleness and calm spirit were much appreciated! She was my first point of contact handling my phone call to submit a claim. She was understanding and very helpful explaining things to me because This was my first time! I’ve never had an auto claim for a collision, I’ve never even had a ticket or accident in the 53 years I’ve been driving! Mia was incredible! I even spoke to her boss to tell him how superior she is!
Maryland Customer, March 2021

My calls were answered right away and my concerns.
New Jersey Customer, March 2021

Person was very nice, friendly and helpful. Answered my question promptly and professionally. her name was Kim
New Jersey Customer, March 2021

Pleasant, courteous and knowledgeable person (Hunter) handled the call
New Jersey Customer, March 2021

prompt and courteous attention from your employee
Tennessee Customer, March 2021

Rep was very helpful, knowledgeable. He satisfied my needs.
Maryland Customer, March 2021

The Rep. was very efficient, and polite.
Ohio Customer, March 2021

Because I was told that the 25 dollar return payment charge would be waived then I get a bill. I have been on automatic payments for years and it’s was put in with expired expiration date. So I will be looking for a new company. Rates not down but during still decreased due to covid
Rhode Island Customer, February 2021

I was able to register a new car and get the insurance card right away by email attachment?
Tennessee Customer, February 2021

I was informed as to what i needed to do since i have a new roof, i have sent in the info but have not heard anything, just no follow up
Ohio Customer, February 2021

Rep answered the question we had
Maryland Customer, February 2021

Representative very knowledgeable and easy to talk to. She was very very helpful!
Wisconsin Customer, February 2021

Worst costumer service, and worst company ethic, I would let anyone I know how bad this company is, and how bad they awful way of treating costumers giving them a cost or price base only on steeling from costumers, is a shame how you steal from people.
Arizona Customer, February 2021

Your service was very satisfied with everything!
Arizona Customer, February 2021

Her demeanor is what all phone conversations should be.
South Carolina Customer, February 2021

I am still confused as to where I we stand. Lauren gives the impression that the car is totaled although I don't think she has seen or gotten any info on the damage details Do you have agents here (PA) who reported to her since her address is in KY. My mail has been so overloaded that I may have missed something. I don't mean to be critical, but I am frustrated that things are moving so slowly.
Pennsylvania Customer, February 2021

My experience was almost perfect in my time of loss. The representative I spoke with had a foriegn accent that was a little tough to understand.
Pennsylvania Customer, February 2021

very efficient, didn't take long
Maryland Customer, February 2021

Very helpful in modifying my auto payment set-up
New Jersey Customer, February 2021

Easy to report claim. Promptly reached out after initial contact with ins. company.
Minnessotta Customer, February 2021

I have been trying to get ahold of someone in regards to my claim. I needed to make another claim because as my contractor was doing the work, he noticed that the adjuster failed to calculate any sub floor damages that may have occurred as well as painting. I have been bounced around by at least 3 different people and all three individuals will not answer any of my emails. I am absolutely furious with the lack of communication and customer service your company provides or in this case, lack of. I am in the middle of all the work and had to dismiss my contractor because I can’t get any communication or support from you. My house is completely torn up and still have no response from you.
Ohio Customer, February 2021

All was good, no one is a 10.
New Jersey Customer, February 2021

On time and I was taken care of
Illinois Customer, February 2021

Orlantha, the underwriter in your Virginia Office, was so pleasant, knowledgable and helpful. AND she wasn't speaking with a foreign accent making communication difficult. I wish all customer service personnel were like her.
Pennsylvania Customer, February 2021

The price of coverage went up on my car after one year!
Tennessee Customer, February 2021

Very professional and fast service.
Pennsylvania Customer, February 2021

I called 2/20/21 to schedule a tow. I had to wait 7 hours, which I didn’t mind I was in no hurry. But then I called the tow truck at the time they were suppose to show up and they said nothing was scheduled. So because of their mess up I would have to pay double so I cancelled and it took an additional 2 days for them to “find” someone to tow my car.
Illinois Customer, February 2021

It took me a few times to follow up with the office to have many corrections and updates completed to my homeowners and auto policies. We felt our policies were just renewed “as is” every year without reviewing or contacting us for possible changes (new 3 pane windows, new roof, new solid metal security door, etc). Maybe a questionnaire prior to renewal of any changes or upgrades should be in place. We requested copies and quotes but not totally satisfied with the customer service. When your paying over $4000 a year for coverage We expect at least some type of review before the renewal is processed.
Rhode Island Customer, February 2021

Nice, informative people
Iowa Customer, February 2021

Operater was rude and unhelpful
South Carolina Customer, February 2021

Quick and helpful
South Carolina Customer, February 2021

Representative was professional, friendly, knowledgeable and answered all my questions and concerns.
New Jersey Customer, February 2021

The adjuster was great, polite, prompt.
Illinois Customer, February 2021

took my info quickly and politely - efficient
New Jersey Customer, February 2021

Because they gave me the steps I should take after processing the claim. Which no one has ever done in the past. To make sure to save receipt and get someone to secure the roof to help not have further damage
Tennessee Customer, February 2021

Easy to talk to and explain my needs with out any hassle.
Tennessee Customer, February 2021

My request was taken care of.
New Jersey Customer, February 2021

easy, courteous service
New Jersey Customer, February 2021

First, the agent who helped me was excellent My concern was the bill reached me a little too close to the due date. Since the disruption to the USPS, I can't be sure my payment will reach you in a timely manner. I'd prefer to avoid late fees, because my check IS in the mail, but may not reach you in a timely manner. Perhaps sending the Bill's a bit earlier would help.
Pennsylvania Customer, February 2021

I was quite satisfied. Thank you
Minnessotta Customer, February 2021

Monique was very personable and knowledgeable!
Iowa Customer, February 2021

Quick and accurate update of my policy. Helpful and courteous staff.
New Jersey Customer, February 2021

She was Very helpful
Ohio Customer, February 2021

Carter and I went over the home and the 3 car's policy and made a couple slight adjustments. I left all the deductibles the same for both policies. I was very happy with the service the agent provided.
Iowa Customer, February 2021

Friendly quick service. And very knowledgeable
Ohio Customer, February 2021

I contact you because money was debited from my account that I was not expecting. I contacted my local agent, in a timely fashion to reduce coverage, while I'm currently transitioning with vehicles. Apparently the necessary updates didn't get to you in time to stop the massive payment that was drawn. When I called, the person on the line said there was nothing that could be done to reverse the charges, but the new payment amount will be reflected the following month. That left me in a horrific bind financially and my bank account was over drawn. We are in a global pandemic and people are trying to keep their heads above water. This should never happen and when it does, someone should be able to correct such an error.
South Carolina Customer, February 2021

She was very efficient in taking my information
South Carolina Customer, February 2021

Solved my issue quickly. Very courteous staff!
New Jersey Customer, February 2021

I called to see about a payment you said I was late with and I was told the check was not received as of Friday the 19th at 6:23 pm. Then when I got on your web site Saturday the 20th here the site stated payment was received on the 19th the day I called but I was told it was not received. Why would this happen?
Pennsylvania Customer, February 2021

I incorrectly contacted Selective for a claim that was insured with a different carrier. Everyone with whom I spoke was so helpful and eager to help. Thank you!
New Jersey Customer, February 2021

Question not answered even though customer service rep asked her supervisor
New Jersey Customer, February 2021

Quick response and immediate resolution of issue.
Tennessee Customer, February 2021

Sandy was wonderful. .compassionate in regard to my daughter's frightening experience after losing control on dark icey road at 1am after seeing her coworker home safely from their late shift as CNAs at local nursing home. Sandy's first question was to ask if my daughter was alright and that meant the world to me. She explained in detail the next steps in the claims process ehich eased my stressed sick mother's mind. A vehicle can be repaired and is secondary to my childs wellbeing.
Pennsylvania Customer, February 2021

Super helpful and knowledgable.
Illinois Customer, February 2021

The guy seemed pretty intelligent, and was able to take the information correctly.
Tennessee Customer, February 2021

The representative I spoke to was very helpful and courteous.
Rhode Island Customer, February 2021

Very professional courteous support person
New Jersey Customer, February 2021

I reached a "real person" (!) quickly, and she was very helpful.
Iowa Customer, February 2021

Representative was very polite and answered by question with detailed information.
Ohio Customer, February 2021

Very short wait time. Very polite people
Iowa Customer, February 2021

Customer Service rep was outstanding, she understood and helped me get what I needed
New Jersey Customer, February 2021

Customer service rep was so nice, helpful and was able to help me with ease.
Tennessee Customer, February 2021

had questions on our 2 policies. you cleared everything up. thanks
Pennsylvania Customer, February 2021

It took several days of calling but I hope my problem has finally been resolved.
New Jersey Customer, February 2021

Never got a customer service representative to discuss my problem. Only time I get through is to pay my bill.
New Jersey Customer, February 2021

The agent was pleasant, sympathetic, and gave excellent advice.
New Jersey Customer, February 2021

They overcharged the insurance, took 2,085.00 renewal fee out of our checking account without our consent when we told them that we where not going to renew the insurance with them.
New Jersey Customer, February 2021

very helpful-really understood the policy
New Jersey Customer, February 2021

Everyone was polite, thorough & professional.
New Jersey Customer, February 2021

Everything was perfect except for long waits.
Tennessee Customer, February 2021

It is a long story and emotionally very exhausting. I don't think this box is large enough to explain everything fully. Basically, I receive a cancelation notice in the mail a week after I received an email that my (auto) payment was being processed. Not realizing that of the two credit cards I had on file with Selective that the one involved with fraud would be used. I should have quickly checked. I couldn't remove that card from the list but did name it old card. After I received the letter I proceeded to pay the bill. Later I received another email saying that my bill would be processed. Then later in the mail, on the same day, I received two letters one saying that my policy was back in force and the other saying the my policy was canceled. I assumed that was a mistake. Then still later I received another letter saying that I owed $35.00 and realised I was being charged $25.00 as a returned credit card fee and another $10.00 fee to process. When I called the company I began to explain the problem and was told right away that the company never refunds any fees in relation to a credit card not going through. I was on the phone for quite a while and the operator say she would take my concern to her supervisor and she would call me back. -- I could go on, but I have never missed a payment and I wonder why I would get an email saying my payment was being processed but had to wait for a letter to say my policy was canceled (Yes, the letter is legal) But if an email could come for one it could easily come for the other. But since I didn't have email marked on the website, that was not done. But it was done for the payment being processed. Also, the payment page and the credit cards on file webpage is old. It has not be upgraded as the rest of the site. It is not user friendly in trying to eliminate the old card. Anyway, enough said.
Maryland Customer, February 2021

Knowledge and politeness
Wisconsin Customer, February 2021

Orlanda,(I may be spelling her name wrong) was very professional and knowledgeable. She explained that Gap insurance for the new truck we purchased was available through our car insurance for $60 a year. . Orlanda’s insight saved us from financing $850 unnecessarily. She also advised that total glass protection was available. I truly appreciated the excellent customer service she provided. I felt that she genuinely cared.
New Jersey Customer, February 2021

problem has not yet been resolved. All that was needed was to remove a driver from my policy and it has been two weeks and still not done.
Tennessee Customer, February 2021

The agent was awesome. Offered me great advice and truly had my back.
New Jersey Customer, February 2021

very professional
New Jersey Customer, February 2021

Representative very helpful. Resolved our issue promptly.
New Jersey Customer, February 2021

Very helpful agent. Gave me the number for tech support to try to solve my problem
New Jersey Customer, February 2021

answered all my questions without any runaround, and saved me some money on my policy
New Jersey Customer, February 2021

The CSR Carter was courteous and very helpful. He answered my concerns quite effectively, in a professional manner.
Pennsylvania Customer, February 2021

The lady that assisted me with our concerns was incredible. She should get a raise. The art of customer service is disappearing and he knocked it out of the park.
South Carolina Customer, February 2021

Expeditious resolution to my situation.
New Jersey Customer, February 2021

My husband contacted CS after being notified by of our bank of a withdrawal error. The bank reported the insurance company was difficult to work with. My husband was also very dissatisfied with the service he received from the company on this matter.
South Carolina Customer, February 2021

Great customer service from him
Maryland Customer, February 2021

I’m very happy with my representative Julie she does an amazing job and keeps me well-informed
Maryland Customer, February 2021

Pleasant but didn’t really solve my problem
Indiana Customer, February 2021

Sorry I was late. Talking to my contact person who walked me through step by step what to do. I did and everything worked out fine. I appreciated all the help received. Thank you so much.
New Jersey Customer, February 2021

Transferred three titans then cut off
Utah Customer, February 2021

Very helpful and friendly
New Jersey Customer, February 2021

Was not provided a satisfactory resolution
New Jersey Customer, February 2021

Everybody I've dealt with this been very pleasant to talk to and they jumped right in and got everything taken care of my car is already in the shop waiting for it to come out. I've been very courteous.
Indiana Customer, February 2021

I needed help getting my premiums set up on auto-pay. One lady helped me make the current payment due and she referred me to a second lady who did the auto-pay set-up for me. Both were very friendly and fast at helping me. Very pleased.
South Carolina Customer, February 2021

Jake in Billing was great. He answered my questions and suggested a change which will save us approximately $200 on our current annual premium. We appreciated his help.
Virginia Customer, February 2021

My agent returned my call quickly and promised to do research on my question and get back to me.
New Jersey Customer, February 2021

Quick service
New Jersey Customer, February 2021

The bills come regularly. There's never a hassle. Let's keep it this way-- H. Bontekoe
New Jersey Customer, February 2021

the gal who helped me was extremely pleasant and very helpful.
New Jersey Customer, February 2021

Your representative was knowledgeable and helpful!
Tennessee Customer, February 2021

A++++ ANSWER ALL MY QUESTIONS AND GAVE ME THINGS I DID NOT KNOW THANKS HUNTER
Maryland Customer, February 2021

Because you guys double billed me when my bill was already paid on Monday the 7th then you guys took money out of my account on the 10th when I already paid it so my account was negative and I got a late charge fee with my bank and I have no gas money to get to work now. Also I changed my automatic payment to via mail in December and the lady tried saying no I didn’t when I know for a fact I did and I also talked to someone in later December about my bill and she confirmed it and my girlfriend was also speaking to the lady and my girlfriend sells insurance and also when I told my girl she contacted her friend that set me up with you guys they called and said there was a record in January when I was told yesterday there was no record. Sounds super shady and I’m very upset about this and being with your company. I want my money back that you guys stole from me and I’m also in the midst of looking for an actual good honest insurance agency
Pennsylvania Customer, February 2021

Very easy to use
Pennsylvania Customer, February 2021

Well I didn’t authorize a payment and my account went negative... I was told I was going to get a call back with explanation and I didn’t. I will never ever recommend this company to anyone! My account went negative and an attorney had been called! My policy was cancelled last month without notice and this month a payment was taken without authorization and now I contacted an attorney
Minnessotta Customer, February 2021

Claims rep was very helpful and concerned about our safety.
New Jersey Customer, February 2021

Excellent
Indiana Customer, February 2021

Our representative was extremely kind and helpful. The whole process was as smooth as possible with all the covid safety measures in place. I would recommend selective to a friend! After having the insurance for several years, this was the first time we had to file a claim, and it was painless!
Pennsylvania Customer, February 2021

Shawnna was very courteous and helpful, under the circumstances. She was understanding and actually treated me like family. It was refreshing.
South Carolina Customer, February 2021

Extremely willing to help the customer. Kind and compassionate to my needs. Thank You
Arizona Customer, February 2021

Great service - will you also be sending me a customer service survey for the adjuster working on my household claim (Jake)?
Indiana Customer, February 2021

I dont trust the mail so wanted to pay my bill by phone.
New Jersey Customer, February 2021

my questions where not answered, and someone was to call this morning. THEY NEVER DID.
New Jersey Customer, February 2021

Professional and knowledgeable agent. Very personable
Indiana Customer, February 2021

Selective policy had to refer me to an agent in another state.
Virginia Customer, February 2021

Simple and to the point solution to resolve the issue. Friendly representative.
South Carolina Customer, February 2021

the machine was good
New Jersey Customer, February 2021

trip to my local representative was good with a claim number on the spot. called the 800 number and talked to a very nice late and by the end of the day the adjuster had called and gave me 4 repair shop options and then the repair shop as already contacted me and made and scheduled an appointment to look at the damages for tomorrow. Just made the claim on Monday things are moving very fast!
Tennessee Customer, February 2021

Everything was great and taken care of with ease.
Maryland Customer, February 2021

great service but I moved states where selective is not active so I had to change companies.
Minnessotta Customer, February 2021

The person with whom I spoke was very personable and truly delightful. She gave me help beyond the reason for my call.
Illinois Customer, February 2021

I have been in touch with Palmetto since late December to renew my policy and find out if we can make some savings. I took the under insured motorist from the policy which will save me $ 82 per year. Hannah from Palmetto was very helpful and she said 2 policies will come with incorrect total and to dismiss them. One will come with the correct total. I signed and return the format authorization to take the under insured motorist from the policy and gave my payment by credit card on January the 7th for $ 543.50/per 6 months. All is good, correct? Now I have received 2 notices telling me I have an outstanding balance and I have a cancellation of my policy.!!! I contacted the tel listed and was told to call Palmetto. I spoke with Hannah and she was going to find out the problem. She came back asking me to sign another form that show No Claim on my car. I signed it and sent it back. Also, that I needed to pay the balance of $ 60 some dollars. She was unaware of that extra payment. Hannah text me letting me know that I have to call Selective directly as they needed to speak with me personally. I call Selective but did not write down the name of the person that I spoke with, unfortunately. She proceed to tell me that since my policy was cancelled that we need to start the process all over again and need to sign additional forms, etc, etc. She also needed my voice confirmation that theres was no claim on my car despite the fact that I had already sign the form. I told her that was a mistake on their part, not my mistake and that I was not going to sign one more form. My payment was done including the extra balance!!! all forms have been signed and I wanted my policy in working order. The employee proceeded to tell me that I needed to call Hannah and ask her to send a fax with some information as she could not take the cancellation out on my policy till she received the fax. I told her "you call Hannah and ask her to send you the fax." (this information went back and forth as she was not really accepting the fact that I was not responsible for their mistake and she needed to rectify it, not me doing additional leg work). I told her I am going out in the next 30 minutes and if I get into a car accident, I am going to be quite upset. Also, I added, I may need to include, my daughter, who is an attorney, to speak on my behalf. (the employee insisted that she could not process my policy till she got her fax). She finally agreed to call Hannah and will ask her to speed the fax. I believe this is very poor customer service and to some extent rude behavior on her part. I felt this employee was trying to take advantage of me, perhaps because I am Spanish? I have been in this country since 1962 and having car insurance since I was 21 years old. Please look into my policy and assure me that my policy is in order as I do not want to hear 4 weeks from today that my policy is still cancelled and I driving uninsured. Sincerely, Sonnia Kirayoglu
South Carolina Customer, February 2021

I was disappointed in the raise of my auto insurance filed a claim, someone hit me in a parking lot and left. My bill went up quite a bit and I was told it was because of this. No tickets and a good driving record.
Virginia Customer, February 2021

I was trying to file a errors and omissions claim. First gal sounded as if she was talking in a tin can. Second gal made me repeat everything I told the first person! Asked to speak with a manager. No luck!!
Minnessotta Customer, February 2021

She put me at ease very quickly and gave me the confidence to know that my situatuion was going to be well handled.
Maryland Customer, February 2021

The people I talked to were very nice and helpful. What I’m unhappy/ frustrated with is I have tried all last year to switch my auto pay from my 4571 acct, to my Dutrac account. It switched for awhile, then reverted back. Water under the bridge now. I had it changed by the first person who helped me, then she sent me to IT to help me get into Selective online. 2021 is better than 2020 already!!! Thanks for listening.
Iowa Customer, February 2021

All of your agents were very polite and respectful. They made a consorted effort that I understood my account statement and assisted me in getting the bill up to date. also, I like the point that they offered to help with any other issues if I had any. Great job.
Maryland Customer, February 2021

Friendly, competent, helpful representative
New Jersey Customer, February 2021

I didn’t have to wait for someone to answer. The lady was so nice and helpful. She was very clear to me and very knowledgeable about what I needed to do. And she was just super nice and made my day.
New Jersey Customer, February 2021

I reached a rep right away and he was able to forward an id card for me right away. Really perfect!
New Jersey Customer, February 2021

prompt attention to the problem
New Jersey Customer, February 2021

The customer service rep provided all the info I needed in a professional and kind manner.
Tennessee Customer, February 2021

The customer service representative (Jessica, I think) was extremely courteous, helpful, and personal...I actually felt like I was talking to a friend rather than a business representative.
Virginia Customer, February 2021

10 good service
New Jersey Customer, February 2021

Hello, I’m not sure why I was being billed $10. Called my agent. I am billed again in February for $10 for payment made in early December. Call agent again who now says the $10 is waived. Question: How can an amount that has bee payed waived? It’s only $10, but couldn’t it have been $10,000? Curious is all.
Virginia Customer, February 2021

I was greeted on the phone in a very professional courteous manner and my question was answered quickly.
New Jersey Customer, February 2021

My issue was resolved quickly.
Indiana Customer, February 2021

pleasant person very professional
New Jersey Customer, February 2021

Terminology by your Representative was not clear to me
New Jersey Customer, February 2021

The person was very polite and pleasure to talk to
New Jersey Customer, February 2021

Very friendly, very knowledgeable answered my question in one call.
Iowa Customer, February 2021

You can't explain to myself and to my agent why they're adding a driver back to July instead of October. It's unacceptable.
New Jersey Customer, February 2021

Your representative was very cordial and efficient in handling my account.
New Jersey Customer, February 2021

The rep was able to answer my basic questions, but was never able to fully explain the discrepancy between the previous insured value and the current assessed replacement value. We wound up with three different estimates, so went with the middle one. I hope it's reasonable (and I hope I never need to find out, of course).
New Jersey Customer, February 2021

Extremely helpful. Found ways to lower premiums.
South Carolina Customer, February 2021

good job
Tennessee Customer, February 2021

Helpful and courteous
Pennsylvania Customer, February 2021

No one has contacted me. I got an email that said “I will reach out to you shortly “ and I have heard from no one.
Ohio Customer, February 2021

quick reply and resolution
New Jersey Customer, February 2021

Timing,I was on hold over 15 minutes ,I hung up .... knowledge, Representative said I was being charged extra but had forgotten what they told her I was being charged extra for., another hold to find it out.
South Carolina Customer, February 2021

Very efficient and answered my questions.
New Jersey Customer, February 2021

Because I paid a bill for feb first before I should have paid a bill for jan and got a cancallation notice on that jan bill that I dont think I should have!!!
New Jersey Customer, February 2021

Betty was very pleasant. She was able to quickly check my account and answer my questions.
New Jersey Customer, February 2021

I called twice, and no return call about adding a new car. (on a Saurday)I then called your general 800 number and spoke to a very nice person- who helped me. There was a follow up call by my local agent that was good.
New Jersey Customer, February 2021

Prompt and very help full.Answered all my questions.Courteous.
South Carolina Customer, February 2021

Questions were answered and an email was sent to me with my new insurance cards. All was good.
Ohio Customer, February 2021

Representative was unable to provide me with any answers to my questions and my issue was not resolved.
South Carolina Customer, February 2021

Very professional
New Jersey Customer, February 2021

Both people who helped me were kind, patient and helped me understand the situation.
Maryland Customer, January 2021

C/S gal was very courteous and patient. She ask the right question that answered my question ASAP.
Tennessee Customer, January 2021

I called to make a payment on my account, only to be told that the human could not do it as account processing is closed on weekends, but that I could use the automated system. Fine, but the payment did not go through. I called Henry O Baker directly to process the payment and that person was very helpful and got it processed.
New Jersey Customer, January 2021

It was a Saturday and it was difficult to reach an agent, but once we did reach someone, it was a great experience.
New Jersey Customer, January 2021

Was quick and easy and got done what I needed to in order to buy my new car
New Jersey Customer, January 2021

We were at a car dealership purchasing a new car. I wanted to transfer my tags but dealer needed evidence of current coverage. I wasn’t driving my own car and did not have it with me. Dee Dee was able to email me a card within minutes and enabled us to proceed with the purchase.
Virginia Customer, January 2021

Both representatives were very professional, pleasant and efficient.
Tennessee Customer, January 2021

Call taker made NO attempt to assist me contacting underwriter to answer my question. Informed me her function was billing.
Rhode Island Customer, January 2021

Hunter was very polite, helpful and took the time to explain my quotes to me.
Minnessotta Customer, January 2021

The rep,Jasmine,spoke clearly, and was very prompt in giving the info I requested.
New Jersey Customer, January 2021

Very pleasant, helpful, courteous and knowledgeable and did what was needed for us at that time.
Indiana Customer, January 2021

Agent was friendly and answered all my questions
Virginia Customer, January 2021

Everything was taken care of
Pennsylvania Customer, January 2021

Made initial claim by phone. I answered a few questions & she provided a claim #. Received email shortly thereafter providing adjuster contact info. Received phone call from adjuster to discuss. Emergency repairs authorized & adjuster to visit home and review claim in detail on Monday.
South Carolina Customer, January 2021

My question was answered quickly and professionally.
Tennessee Customer, January 2021

The lady I talked to was very polite and helpful.
South Carolina Customer, January 2021

Very helpful.
Illinois Customer, January 2021

Was very happy with the fast and great service.
Minnessotta Customer, January 2021

Could not answer the question
New Jersey Customer, January 2021

From MS Shane always professional and very helpful and now I was contacted by Ashley Hightower both have been pleasant and helpful.
Minnessotta Customer, January 2021

I asked for a copy of my insurance card got it happy
New Jersey Customer, January 2021

I have been with Selective for nearly two years. In that time, I have paid all my premiums well before the due date. We had one comprehensive claim, which was an unavoidable incident. During the time of the claim, I went back and forth with Selective to square things away with the claim. In the end, you made things right, but it was not a smooth process. We remained with Selective because you had the best premiums and you did make things right with the claim. I recently purchased a new vehicle and the premium went up nearly $400. I consulted with my insurance agent to find a better premium. She found one with another company but I asked her to see if Selective would match the competitors price, so we could simply remain with you. You claimed you could not match the competitors price, so as of February 1, 2021 we will no longer be utilizing you as our insurance provider. My wife and I have careers (so we have a steady, regular income), we are good drivers, home owners quality customers, and if I had to guess, we would have been a substantial profit for you in the long run, but you were not willing to match a competitors premiums. I just wanted you to know that it is your loss since we are switching to a new insurance provider. I am disappointed that you were not willing to work with our premium, so we could remain a customer. I understand you are in the business for profit, but we are far from a risky customer to insure. Respectfully, Ian
Indiana Customer, January 2021

While the person was nice enough, I’m being charged a fee for something as a “returned payment” when I was sent a confirmation email saying the payment went through. Then a week later I get a certified letter saying my policy is being cancelled because of lack of payment that never went through. I called and paid and am told I’m being charged a $25 returned payment fee.
New Jersey Customer, January 2021

Associate was very courteous and helpful
Tennessee Customer, January 2021

Did not get any options to save, only was told all was good.
Ohio Customer, January 2021

I was connected with an agent quite promptly and I believe he answered my questions as best he could. He also called me back when we got cut off.
Maryland Customer, January 2021

Monique and Orlanta(?) we're terrific. I had been checking $$ with other companies but after speaking with these two, I'm sticking with Selective. I told Monique it wasn't necessary for her to take the time to review my policy. After we hung up, she did it anyway, called me back, and saved me $250 which was greatly appreciated. I would highly recommend Selective if these two informed, competent, caring women are examples of your reps. Bravo for a job well done. Please pass this on to them if possible.
New Jersey Customer, January 2021

Quick response
Virginia Customer, January 2021

Very friendly, made the process quick and simple. Made herself available and made me comfortable with the process
New Jersey Customer, January 2021

Very happy
Maryland Customer, January 2021

Very polite and informative agent in Alyssa Keck. But if you send me repeaTED SURVEYS FOR THIS CLAIM, i AM GOING TO BLAST YOU. yOU GET ONe OF THESE AND THAT IS IT!
Ohio Customer, January 2021

We had a very good conversation. I’ve never received the information he was to send!
Tennessee Customer, January 2021

Connected with agent without long wait time. Friendly, helpful and efficient agent assisted without muss and fuss
Rhode Island Customer, January 2021

Easy to reach a person and take care of the issue!
Pennsylvania Customer, January 2021

Excellent customer service representative.
Tennessee Customer, January 2021

I think I spoke to a Vanessa, I hope I got that right. She was terrific and took care of everything that I needed. Very pleasant and kind young lady. Now a days you don't see that kind of service anymore.
New Jersey Customer, January 2021

My question and problem were addressed.
New Jersey Customer, January 2021

Very helpful and friendly representative
New Jersey Customer, January 2021

was unable to answer my one simple question
New Jersey Customer, January 2021

Agents were very courteous and most helpful.
New Jersey Customer, January 2021

I got my questions answered. Agent was quite helpful and professional.
Tennessee Customer, January 2021

Gentleman was very friendly,patient took care of my concern. Asked several times if I had any more questions or concerns.
Indiana Customer, January 2021

I tried to call In and was unsuccessful so I opted to send a message regarding the Vin number on our vehicle being incorrect on her insurance card. I was contacted rather quickly via email and Was asked to provide a copy of our registration highlighting the correct Vin number. It has been about a week later and nothing has been resolved, I have not heard back from the gentleman who emailed me nor when I logged in to selective was my Vin number updated. This is a time sensitive matter as I told the gentleman that we were contacted by Maryland Department of transportation claiming they did not have record of us being insured. What takes so long?
Maryland Customer, January 2021

The woman who helped me was very knowledgeable and friendly.
Pennsylvania Customer, January 2021

Very good customer service
New Jersey Customer, January 2021

Very helpful and nice to talk to.
Virginia Customer, January 2021

I am George’s daughter and made the calls for him. Both agents were extremely thorough, thoughtful and compassionate. Very patient with my questions.
New Jersey Customer, January 2021

The lady I talked to was very nice and sincere and open to my problem. Most willing to help me without making me feel foolish because of my question and seemed truly happy to be of assistance. I just wish I could find more like her when I contact companies. Even though I was upset about my problem, she had a very calming attitude which immediately brought me back to normalcy. Please look her up and tell her what I wrote about her.
Virginia Customer, January 2021

Very professional and timely
South Carolina Customer, January 2021

good company
Pennsylvania Customer, January 2021

Jim was polite and efficient . I also already today received new documents that reflected my new address. And it was great to be able to pick up the phone, call, and be answered by a person instead of being put on hold for a long time or having to do it online.
New Jersey Customer, January 2021

PROBLEM SOLVED QUICKLY AND PROFESSIONALLY
Pennsylvania Customer, January 2021

She answered all my questions to the best of her ability and I was satisfied
New Jersey Customer, January 2021

they explained the note they sent about deducting a large amount 1036.00 but it was to be sent to the home loan co. not us
New Jersey Customer, January 2021

All of my questions were answered. The problem was corrected.
New Jersey Customer, January 2021

Could not resolve my issue
Arizona Customer, January 2021

Dealt with very professional staff member who asked all my questions
Virginia Customer, January 2021

Easy, efficient to pay my premium
New Jersey Customer, January 2021

Phone number is not listed in card or anywhere. Find out from google. And for right person we have to call soo many places. Please advice need to write phone number in card and towing number also. Kothari
New Jersey Customer, January 2021

The person I spoke to was extremely helpful.
New Jersey Customer, January 2021

The representative was knowledgeable and helpful. My request handled professionally and proficiently
Utah Customer, January 2021

very good service!
New Jersey Customer, January 2021

When I called the first time it was very Difficult, but the second Representative Marge was very nice and helped me out.
Iowa Customer, January 2021

Your rep., Joyce, was very helpful in contacting our mortgage bank to explain that it had not contacted Selective regarding our new insurance. She sent info to the bank and then sent me an email to confirm for my records.
Illinois Customer, January 2021

Your web page not user friendly. Paper billing does not correspond with website billing. "Chat" feature is a joke.
Iowa Customer, January 2021

Because the representative was especially helpful, friendly and efficient in assisting me with what I needed quickly.
New Jersey Customer, January 2021

Customer service rep was friendly, professional and took care of my concerns. She was a great!
New Jersey Customer, January 2021

Customer service was very helpful and took care of the matter for me.
Pennsylvania Customer, January 2021

Every worker was prompt and very nice. The job was done well.
Tennessee Customer, January 2021

Handled quickly and with complete understanding of the situation.
New Jersey Customer, January 2021

Heather at Dansig was able to explain the issue where I understood exactly what was going on.
Illinois Customer, January 2021

Informative, easy to understand, answered all my questions with accuracy, courtesy and kindness.
New Jersey Customer, January 2021

Keith is punctual, thorough and kind.
Tennessee Customer, January 2021

My agent was friendly, helpful and patient. Great Customer Service experience
New Jersey Customer, January 2021

My agent was superb!
Rhode Island Customer, January 2021

the lady at the Contact Center was very nice and helpful
Pennsylvania Customer, January 2021

I called to update my policy to show that a new roof was put on my house last year. The person I spoke with gave me the information I would need to fax plus the fax number and advised the update could result in a lower premium. He was extremely helpful and very pleasant.
Virginia Customer, January 2021

my question was answered re my homeowners renewal policy will be mamiled out very shortly.
New Jersey Customer, January 2021

The Agent quite cordial and understanding. I needed my credit card info updated. He was very willing to help me and get my Account straightened out! Now if he could’ve lowered my bill , that would’ve been great...lol
Maryland Customer, January 2021

Very polite
New Jersey Customer, January 2021

The rep was very knowledgeable and polite.
South Carolina Customer, January 2021

Very professional service, and ease of use,
Maryland Customer, January 2021

Data was looked up. Data proved a correction was in order. Correction made.
New Jersey Customer, January 2021

Your representative was knowledgeable, polite and professional.
Virginia Customer, January 2021

Carter was very helpful & knowledgable
New Jersey Customer, January 2021

courtesy
New Jersey Customer, January 2021

It took 2 phone calls and 1 e-mail and then another 2 days to get help. But once I finally got Roland with an assistant, they were then very helpful and promptly.
New Jersey Customer, January 2021

Quick answers
New Jersey Customer, January 2021

Rep was able to access information quickly and accurately without undue delay.
Virginia Customer, January 2021

The associate was very pleasant and helpful.
Ohio Customer, January 2021

The customer service people were more than helpful and reassuring in a time when I was not happy.
New Jersey Customer, January 2021

The people listened to what I wanted and got me in contact with other people who were able to help me.
Illinois Customer, January 2021

The representative was knowledgeable and took care of my problem promptly. She was very understanding and kind. It was also so nice to speak to a live person and have a phone number to call without searching forever.
South Carolina Customer, January 2021

everyone was very nice and helpful when I called and spoke with them about payment not being received even though I had mailed it seven days before the due date. told me not to worry, that I was nowhere near cancellation and they had been having many problems with mail not getting there in time. sure enough, I received an email from selective the next day that the payment had arrived. very nice, cooperative, helpful. thank you
South Carolina Customer, January 2021

friendly. willingness to dig into the issue for resolution.
Minnessotta Customer, January 2021

Heather was very friendly and answered all of my quetions. explained how everything workws.
Indiana Customer, January 2021

it was quick to get a person and they were pleasant and helpful.
Ohio Customer, January 2021

Quick and easy. Representative was polite and solved my issue
Iowa Customer, January 2021

Very Courteous and prompt service
New Jersey Customer, January 2021

Very quick and easy solution
Iowa Customer, January 2021

Great job!
Tennessee Customer, January 2021

Question as to what type of payment was on my Automobile account. Direct withdrawal/Credit Card?
Tennessee Customer, January 2021

She was very Courteous, very knowledgeable of my accounts, and with all the questions I had. Did a very nice job
Ohio Customer, January 2021

The agent was fast, efficient and knowledgeable
Pennsylvania Customer, January 2021

Very informative had answers quickly
New Jersey Customer, January 2021

Wasn't Selectives fault with my issue, but the post office delaying the delivery of my payment to Selective.
Ohio Customer, January 2021

I have 2 cars. One is almost never used but I have to pay full premium for both just in case. The vehicle in question has not even been started for 5 to 6 months. I am currently shopping for a company that has an arrangement for something like this.
New Jersey Customer, January 2021

Lady I spoke with was able to give be a clear explanation of the situation and solved the issue for me.
Tennessee Customer, January 2021

My questions were answered
New Jersey Customer, January 2021

Pleasant and efficient.
Illinois Customer, January 2021

She was very helpful and courteous.
Ohio Customer, January 2021

Because of the awesome associate that I talked to was respectful and informative
Pennsylvania Customer, January 2021

Called to make payment for policy due to invoice never received. Payment posted to wrong account. Fours calls required to get this corrected. Miranda was the initial contact and very helpful but others not so much. PLEASE to try get invoices out in a more timely fashion. This is a problem for both policy holders in my household every time a payment is due and we don't want to do auto pay. Thank you
Pennsylvania Customer, January 2021

I was very satisfied and Ray was very helpfull
Pennsylvania Customer, January 2021

My billing was resolved
New Jersey Customer, January 2021

My call was answered immediately, and the claims adjuster was knowledgeable & helpful with all my questions.
Illinois Customer, January 2021

Jasmine was very helpful and informative
New Jersey Customer, January 2021

Provided answers to my questions.
Tennessee Customer, January 2021

The gentleman was very helpful
Pennsylvania Customer, January 2021

Very simple, I had been very sick for two0 weeks with a back injury which caused severe muscle spasms to sit or even walk. My desk looked like the Rocky Mountains. One of your people,Linda,Ithink, called and left a message on my phone a payment was due before cancellation. Painfully, I sifted thru stuff, found a bill to pay. Called your office, Linda was not avail, spoke to Evelyn R. who helped me thru the process. Thanks to these business women, the bill was resolved. Good people are hard to hold onto. Congrats. D. Palladino
New Jersey Customer, January 2021

We made a call to change a policy & it was done without any issues
New Jersey Customer, January 2021

Agent was very knowledgeable, polite and answered my questions
Pennsylvania Customer, January 2021

Almost impossible to get live person to talk to. When finally talking to live person, the problem was solved in very short time
New Jersey Customer, January 2021

did not help me
Iowa Customer, January 2021

Prompt action, very pleasant and helpful interaction with representative
Pennsylvania Customer, January 2021

Rude and didn’t answer me
Rhode Island Customer, January 2021

Staff was courteous, explained the process and answered all my questions. She helped identify a local repair shop and made arrangements for them to call me. I was very pleased with the service.
Indiana Customer, January 2021

When I called to pay it said I didnt have a payment due until 1-15 but I received a cancellation notice, when I called customer service I was told the audio was wrong and I owed money. I will be looking for new insurance.
Tennessee Customer, January 2021

Customer rep helped me with my payment in an efficient manner. She was also friendly and knowledgeable
Virginia Customer, January 2021

Did not answer my question.. what’s the point in having a chat function when your told you have to call.. I don’t have time to call during work which is the hours your office is open.. so to be helpful allow your chat agents to access information to answer questions or extend your office hours to accommodate people who work 1st shift
Tennessee Customer, January 2021

Everything was handled efficiently and quickly. I couldn’t ask for better service.
Virginia Customer, January 2021

GENTLMEN WAS VERY NICE BUT HE SAID HE WOULD EMAIL ME THE DEC PAGE WITH THE CORRECT LIEN HOLDER BUT I NEVER RECEIVED IT.
New Jersey Customer, January 2021

Helpful, empathetic, friendly
Pennsylvania Customer, January 2021

I had asked for the late fee to be waived as I could not deposit funds from my checking to credit card because of the New Years holiday. My request was denied!
New Jersey Customer, January 2021

justification of rate chsnges unbelievable
Illinois Customer, January 2021

Very helpful and courteous
New Jersey Customer, January 2021

10 is perfection & nobody gets it
Pennsylvania Customer, January 2021

Did NOT call Selective recently. DISSATISFIED with the agency- Assured Partners. Contacted them IN FEBRUARY-never got back to me. Sent them emails-3-4 NEVER responded. ONLY responded AFTER they sent me an unsolicited email that I, I responded to.
New Jersey Customer, January 2021

Employee was a good listener; noted our file
New Jersey Customer, January 2021

Everyone was very helpful.
Pennsylvania Customer, January 2021

Fast responds, Answered all questions, caring
Minnessotta Customer, January 2021

Jessica did her job, and she followed up.
New Jersey Customer, January 2021

Person was very helpful and willing to answer all questions.
Maryland Customer, January 2021

Quick, easy service.
Virginia Customer, January 2021

The people were really nice
Maryland Customer, January 2021

the rep was very nice. the issue between our insurance company and our mortgage lender re the homeowners insurance payment has been less than pleasant. Hopefully this miscommunication between the two parties will not happen again
Indiana Customer, January 2021

The solution was resolved in my favor. The associate was professional and understanding.
Pennsylvania Customer, January 2021

Took 15 min to talk to a representative and then she wouldn't waive a $20 overdraft fee. It wasn't even a bank overdraft it was an outdated credit card so the transaction was declined. $20 for a declined credit card is ridiculous. I didn't pay the outstanding balance and am searching for another company. I pay Selective thousands of dollars every year and to lose a customer over $20 fee is bad business.
Indiana Customer, January 2021

I felt that when I asked the lady to further explain something she told me she just repeated the same statement/question
New Jersey Customer, January 2021

I was very satisfied with the service rep whom I spoke with. However, I had first tried to resolve the billing issue myself, first online and then by using your phone payment system. Both places told me my balance due was zero, while in fact I had a cancellation notice because the credit card that was on file for SelectPay had expired. I updated the card information, but the system told me there was nothing due.
New Jersey Customer, January 2021

It seems Selective will try to get out of any claim made. I have experienced a very different customer experience in the past two years than in 2015/16.
Wisconsin Customer, January 2021

My claims agent was kind, efficient and made a stressful experience go smoothly.
Tennessee Customer, January 2021

My problem was not solvec
Wisconsin Customer, January 2021

My representative was very polite and informative
New Jersey Customer, January 2021

prompt responses, very pleasant personnel
Tennessee Customer, January 2021

Seemed appropriate
Illinois Customer, January 2021

The Member was very polite and accurate
Rhode Island Customer, January 2021

The representative was able to answer all the questions I had.
Virginia Customer, January 2021

They told me to contact my agent which I did and she in turn how to call me back as it had to be taken care of at the Selective ins company anyway.
Pennsylvania Customer, January 2021

Took 3 hours and no one could explain bill. I finally figured out what they had done and explained it to them
Tennessee Customer, January 2021

VERY POLITE AND HELPFUL
Tennessee Customer, January 2021

Service rep was very helpful, cordial and polite.
New Jersey Customer, January 2021

The rep met my expectations for service.
Indiana Customer, January 2021

The Rep was very pleasant and courteous.
Pennsylvania Customer, January 2021

They helped me as always when i have a problem
Tennessee Customer, January 2021

calls e-mails and voice messages no returned.When finally sent check on December 15 it took 16 days to receive it. I can believe you do not send ckecks by fedex ups or any traceable service.
New Jersey Customer, January 2021

Very rude not professional at all could careless of a customer for 10 years
South Carolina Customer, January 2021

Professional and efficient.
Maryland Customer, January 2021

Ray was friendly and thorough. He answered all my questions and was efficient.
Indiana Customer, January 2021

The gentleman that I talked to was very helpful and pleasant.
Pennsylvania Customer, January 2021

The person I spoke to was very friendly! She answered my question and was pleasant to speak with.
Wisconsin Customer, January 2021

polite and efficient
Ohio Customer, January 2021

Agent was Very pleasant,and handled request very efficiently.
New Jersey Customer, January 2021

Everyone was so helpful and accommodating. My requests were satisfied and I was very pleased with my service.
New Jersey Customer, January 2021

everything was done in a very quick and friendly manner
Ohio Customer, January 2021

Fast, easy and very personable. Was a great first experience filing a claim
Pennsylvania Customer, January 2021

I believe my customer service representative was Jonathan, he gave excellent service, he spoke very clear , Pleasant and very knowledgeable about my policy. He also gave me some information that I was not aware of
South Carolina Customer, January 2021

I spoke to actual representatives on New Years Eve. Thank you. I received a call from the claims person who took care of the issue immediately. Great service!
Maryland Customer, January 2021

no complications
New Jersey Customer, January 2021

The gentle man I spoke to briefly was very cooperative and helpful.
New Jersey Customer, January 2021

This was the second time I had to call to make sure that a vehicle that I sold three months ago was taken off my policy. In the first call, right after I sold the vehicle, it was suppose to be taken off. Second call should have not been necessary.
South Carolina Customer, January 2021