Commercial Insurance Customer Reviews

excellent service
New York Customer, March 2021

The customer service rep took care of my issue immediately
New Jersey Customer, March 2021

The woman I spoke with was very knowledgable and explained so I could understand it. There was a billing problem, and now all is ok.
Massachussetts Customer, March 2021

Victoria was very kind, professional and efficient in assisting me.
New Jersey Customer, March 2021

BECAUSE I DIDN'T GET MY ANSWER AND HAVE TO WAIT FOR SOMEONE TO CALL ME BACK.
New York Customer, March 2021

Everything I needed help with was taken care of
Pennsylvania Customer, March 2021

Good communication
New Jersey Customer, March 2021

Real human 24/7 that’s why it’s scored #10
Virginia Customer, March 2021

The representative waived a late fee because our broker unexpectedly and suddenly passed away. I appreciated her understanding and accommodations.
New Jersey Customer, March 2021

answered all questions i had- very helpful & plesant
New Jersey Customer, March 2021

called to add my driver's info to insurance policy and was handled well
New Jersey Customer, March 2021

Customer service was prompt at answering my call and question.
Missouri Customer, March 2021

She answered all my questions and helped me in every way.
New Jersey Customer, March 2021

Was billed for coverage I wasn't aware was even in effect. Selective used an incorrect mailing address it took me 2 months for me to receive the information. Agent said I'd need to talk to another agent, the other agent said I'd have to talk to a selective agent. Insurance Management wasn't even aware Selective canceled the policy. Poor communication between agencies at MY expense! Please reimburse me.
Indiana Customer, March 2021

I have tried to cancel my policy several times since dec 2020 and have not resolved the issue
Arizona Customer, March 2021

My request was handled quickly and professionally. The representative made me feel confident.
New Jersey Customer, March 2021

Very Friendly very nice she helped me with everything with all my questions she was very polite and it’s nice to talk to a person
Rhode Island Customer, March 2021

I received the Bill the same day it was due, I called about paying by phone but was passed from this one to that till I finally told the person on the phone that I’d mail the bill in. Now I have. $20 late fee! Seriously thinking of canceling and going elsewhere.
Kentucky Customer, March 2021

Great company, great service.
New York Customer, March 2021

I called very late into the evening and thought I would leave a message for someone calling me back next day. Surprisingly I reached a live person! Not answer machine, not emotionless robot! The representative was kind and care. She patiently answered all my questions. I was able to sort out my issues with her. Thank you!
New Jersey Customer, March 2021

I was on the phone - on hold - for over 25 minutes, left my phone number and never got a call back. Very frustrating. I only have so much time on my lunch hour to handle these matters.
New York Customer, March 2021

Service representative was friendly and answered my questions
Virginia Customer, March 2021

The agent was very knowledgeable, friendly and helpful. Please Thank him for me.
Indiana Customer, March 2021

The claims rep was very friendly and helpful.
Pennsylvania Customer, March 2021

They understood my problem and new how to fix it. I was off the phone in no time.
Pennsylvania Customer, March 2021

Very satisfied with the service I received.
Rhode Island Customer, March 2021

Contact person was very pleasant and helpful.
New Jersey Customer, March 2021

Everyone at the Selective service center is very pleasant,professional and expeditious.
Virginia Customer, March 2021

referred me back to my agent - probably your policy
New Jersey Customer, March 2021

Ryan and Denise really went out of their way to answer my question and Ryan was resourceful and found a cheap solution for both of us
New Jersey Customer, March 2021

Selective employees are always courteous and helpful.
Illinois Customer, March 2021

The customer service rep was very helpful. She was able to resolve/fix the issue. I am still very concerned how/why I was receiving emails for another companies accounts. To me this is symptom of a bigger issue with Selective's systems. I will be re-evaluating continuing with them as as carrier.
Pennsylvania Customer, March 2021

Very thorough and helpful
Pennsylvania Customer, March 2021

Because she was fantastic.
South Carolina Customer, March 2021

Employee was confused and completely unhelpful
Indiana Customer, March 2021

For being a new customer, I felt that I was left afloat with the set up of PaySync. I still don't know what, or how, I'm to record my WC for the pay as you go. I am being generous giving your company a "5"
Missouri Customer, March 2021

I think it was Ann: very courteous, fast and very, very helpful!
New Jersey Customer, March 2021

I was helped immediately.
Georgia Customer, March 2021

My claim experience I feel was handled professionally and efficiently. I am still in the process of settling my claims, but I’m sure it will continue to be a positive experience. Thank you.
Maryland Customer, March 2021

No explanation or response as to why our insurance premiums increased 30+ percent yet we have decreased number of employees and expenditures from previous audit? We can no longer afford Selective if solution is not found. Thank you.
Indiana Customer, March 2021

The guy handled everything for me. I appreciated his great service.
Delaware Customer, March 2021

Top notch. Treatment very nice and professional
Pennsylvania Customer, March 2021

Was relatively easy and reponse was quick
Rhode Island Customer, March 2021

Agent was knowledgeable, quick and efficient.
South Carolina Customer, March 2021

Everything taken care of quickly and thoroughly
Indiana Customer, March 2021

I was treated in a kind, friendly manner and the gentleman found my information rapidly and assured me that whatever I needed would be taken care of.
New Jersey Customer, March 2021

Pleasant answering my question.
New Jersey Customer, March 2021

Professional and timely advice provided.
Virginia Customer, March 2021

Teller was very understanding and help me pay on line to avoid a late fee. Puppet Arts Insitute
Missouri Customer, March 2021

Took care of all my questions. Very helpful in understanding the ins and outs of my coverage.
Iowa Customer, March 2021

Very easy company to work with !!
Virginia Customer, March 2021

Very helpful
Connecticut Customer, March 2021

Well informed helped me get the information I needed to Help a Friend of mine get Business insurance for him self
Pennsylvania Customer, March 2021

Your company pick up my account from TCI, and NEVER notified me. The only thing I got was an email that requested payment. I never heard of selective insurance and to get a bill not an email explaining that your company took over my account, or some sort of communication telling me what was going on. I was forced to find an agent to keep my contractor insurance after being with TCI for many years.
New Jersey Customer, March 2021

Your staff is very professional and truly helpful however, no one seems to be able to resolve my issue
New Jersey Customer, March 2021

The person who I was speaking with was professional, experienced & very helpful.
Pennsylvania Customer, March 2021

very helpful and very considerate of my issue.
New York Customer, March 2021

Very understanding and helpful. This is the first accident I've had in 25 years, so the whole process is totally new to me.
New Jersey Customer, March 2021

All questions were answered
Minnessotta Customer, March 2021

Everything was as expected.
Michigan Customer, March 2021

I thought your people were very professional Someone contacted me the next morning to inform me that they would be handling my problem
New Jersey Customer, March 2021

Michelle was extremely helpful & professional about everything. Very pleased with the attention she paid to help with my needs.
Pennsylvania Customer, March 2021

The representative was rude and unhelpful.
Ohio Customer, March 2021

The representative took his time to listen to my questions, researched the problem and called me back in a timely manner with an answer.
New Jersey Customer, March 2021

Because no one contact me at my cellphone
Connecticut Customer, March 2021

I had to go to my insurance carrier for the results.
Pennsylvania Customer, March 2021

I was told I had o go o a broker for information and the broker sent me back to you.
Pennsylvania Customer, March 2021

Very helpful and friendly.
Virginia Customer, March 2021

Agent was good at explaining what I needed to know then.
New Jersey Customer, March 2021

Agents were knowlegable and friendly.
Pennsylvania Customer, March 2021

EVEYONE WAS PLEASANT AND THE CLAIM REPORT WAS EASY TO DO.
Delaware Customer, March 2021

Feedback from Jeff on our policy and how we can improve it.
New Jersey Customer, March 2021

In all my years in being in business and dealing with Insurances my new Agent and Selective are to me - The Best !!!
New York Customer, March 2021

It was painless. Very convenient.
Maryland Customer, March 2021

My call was a request to set up automatic payment for my entire bill each year. Automatic payments PLUS FEES every few months is not an economical way for me to operate. Both of the reps that I talked to told me this isn't an option.
Tennessee Customer, March 2021

My feedback was that your auditor was very professional.
Maryland Customer, March 2021

Our auditor is always professional and efficient
Pennsylvania Customer, March 2021

Penny is always professional, knowledgeable and easy to communicate with.
New Jersey Customer, March 2021

Thanks for the good service!
Georgia Customer, March 2021

The Auditor seemed to know what she was doing, and made some good decisions on her own that saved me some time.
Michigan Customer, March 2021

The gentleman I spoke with was very good and helpful. He made notes of things that I can change to bring my premium down. I am 79 years old and not doing much work as I used to. Thanks
Illinois Customer, March 2021

The gentleman on the phone was knowledgeable and very pleasant to speak with.
New York Customer, March 2021

this service rep, Frieda, was very helpful, efficient, and everything worked.
New York Customer, March 2021

very convient
New York Customer, March 2021

Agent took her time with me
New Jersey Customer, March 2021

Because things were handled in a professional manner!
Indiana Customer, March 2021

Carlyle was very knowledgeable and a pleasure to work with
Georgia Customer, March 2021

Customer Service rep was very helpful
Pennsylvania Customer, March 2021

Dan was very professional and great to work with
Utah Customer, March 2021

Extremely easy, accurate, and efficient. Cannot ask for much more... thank you!
New Jersey Customer, March 2021

Friendly, quick and easy to resolve the issue.
New Jersey Customer, March 2021

Great communication prior to walk through, and direct explanation of needs.
New York Customer, March 2021

Great Company to work with, has the customer's best interests in mind
Wisconsin Customer, March 2021

I never received a completed audit or any response that it was completed. Yet I provided all information that was required. I would like to know how the audit turned out.
Pennsylvania Customer, March 2021

I sent the requested information and it was sufficient to do the audit. No further information was needed and the audit was completed. Doesn’t get any better than that.
Indiana Customer, March 2021

I was put in touch with someone who answered my question and followed up on the problem.
South Carolina Customer, March 2021

It was completed remotely, which was very helpful. Portal made it easy to upload needed information.
New York Customer, March 2021

It was done all by emails and it was very easy
Pennsylvania Customer, March 2021

It was quick and simple. I emailed all information needed.
Arizona Customer, March 2021

Lyn was helpful and provided us enough time to submit information.
New Jersey Customer, March 2021

Staff are always friendly and helpful.
New Jersey Customer, March 2021

talked to a pleasant person
Minnessotta Customer, March 2021

The agent took my requests seriously and did what he could to answer my questions.
Iowa Customer, March 2021

The auditor was very helpful, answered all my questions and was patient.
New Hampshire Customer, March 2021

Thorough and easy use of online portal
North Carolina Customer, March 2021

Very easy to email documents to our auditor.
New Jersey Customer, March 2021

Very responsive and productive.
Virginia Customer, March 2021

as always your staff is pleasant and very knowledgeable
North Carolina Customer, March 2021

Called and made a payment and everything was explained to me about what we owe and when our next payment will be. The mail did not deliver our invoice so we were late getting payment in to you
North Carolina Customer, March 2021

Customer service Representative was very helpful
Pennsylvania Customer, March 2021

friendly and courteous
Pennsylvania Customer, March 2021

Great service
Maryland Customer, March 2021

I had several questions concerning auto-pay ….everything was answered and the service was very polite.
New Jersey Customer, March 2021

I was very disappointed with Selectives decision to apply a very substantial overpayment on last year to what is not even known yet this year We should have received a refund and allowed to pay as we normally do so you had our money last year and are ahead substantially again this year. Yet if we are 1 day late we are threatened with cancellation I am not happy with this policy
Massachussetts Customer, March 2021

My call was answered quickly, my request were addressed likewise and accurately. What more could I ask for. Oh, she had a lovely warm voice as well. She epitomizes your company name, Selective
Massachussetts Customer, March 2021

New Auditor this year and did all via email. Overall, I think things went smoothly.
North Carolina Customer, March 2021

Quick replies and feedback
New Jersey Customer, March 2021

Still haven’t heard rather not I would get a refund for the months that I should not have been billed
Indiana Customer, March 2021

The female we spoke with only wanted us to get the information online by ourselves. We are currently moving and my computer is not at the home and I need it information on the policy. This was not provided.
Tennessee Customer, March 2021

The professional, kind rep I spoke to on the phone helped answer my question in a clear, concise way! Very friendly!
Minnessotta Customer, March 2021

The young lady I spoke with was very professional and at the same time very caring,customer service Reps like this show a very human side to a very cold industry.
New Jersey Customer, March 2021

Waste of my time because your website is so bad and inoperative. Had to force rep to fill of COI fully.
Virginia Customer, March 2021

CLAIM WAS HANDLED PROPERLY AND IMMEDIATELY.
Virginia Customer, March 2021

Disappointed. After explaining that my CC was compromised and that's why the payment wouldn't go trough and putting new card on file, I was never told that there is a $25 fee for return payment , I spoke with 2 reps that day and none of them told me about the fee- excuse my ignorance, I never had this happened to me before, always paid on time and once because my card was compromised, I think you guys are being over the top!
South Carolina Customer, March 2021

NEVER HAVE HAD ANY ISSUES ABBY IS ALWAYS AVAIABLE FOR MY QUESTIONS
Minnessotta Customer, March 2021

The representative I spoke to was very helpful and personable.
New York Customer, March 2021

Great working relations with your company.
Maryland Customer, March 2021

Prompt service. Was able to get the resolution that I wanted.
Maryland Customer, March 2021

Agent was so helpful and kind, worked out how to help us meet our obligations, and was very thorough and careful. Also, just human and personable, not robotic.
Massachussetts Customer, March 2021

Agent was very pleasant and she went out of her way to make sure I understood exactly what she was telling me.
Rhode Island Customer, March 2021

All questions were answers and I was happy with the service.
Michigan Customer, March 2021

Extremely slow to respond. 3-5 For requested COI
Pennsylvania Customer, March 2021

Good service.
South Carolina Customer, March 2021

I called the wrong agent. Instead of telling me to call again- he took the information, owned the problem, and took care of the customer. I REALLY like the out of the way customer service. You do not find that very often
Arizona Customer, March 2021

I'm new to having to get insurance and you guys made it hassle free
Michigan Customer, March 2021

prompt efficient response
New York Customer, March 2021

very helpful and spoke good English
New Jersey Customer, March 2021

claim has not been completed
New Jersey Customer, March 2021

Customer service was excellent
Virginia Customer, March 2021

Needed a copy of hazard ins. Lady I talked to knew exactly what I needed and emailed it to me immediately.
Minnessotta Customer, March 2021

Office admin had questions about current payable amount. She called and got immediate response.
Pennsylvania Customer, March 2021

The representative who took my call listened and very kind and a pleasure to speak with
Missouri Customer, March 2021

Though there were some glitches my issues were addressed.
Arizona Customer, March 2021

All it took was one phone call and my policy was cancelled.
Illinois Customer, March 2021

All of our concerns were heard and we felt well served.
New Jersey Customer, March 2021

Auditor was very professional and helpful.
New Jersey Customer, March 2021

FACE TO FACE IS BETTER
New York Customer, March 2021

I contacted your center to pay a bill that was overdue because my policy was not updated on my account page on your website. The overdue amount $255 ended up be debited twice! Once to my credit card and again via direct payment through my business checking account.
Indiana Customer, March 2021

it was pretty easy and communication was quick back and forth with any questions
South Carolina Customer, March 2021

Auditor was very easy to work with
New Jersey Customer, March 2021

auditor was very precise in questions I had and materials he needed to have an accurate audit
Minnessotta Customer, March 2021

Because it was done remotely.
New Jersey Customer, March 2021

Customer Service was very helpful and very polite.
Indiana Customer, March 2021

Did a great job keeping it in check.
New York Customer, March 2021

Due to COVID and an unexpected winter snow storm, a teleconference was done in leu of a site visit.
New Jersey Customer, March 2021

Efficient and informative about products available to add to current safety program.
New Jersey Customer, March 2021

extremely professional, friendly and courteous. took the time to understand and really know our business!
North Carolina Customer, March 2021

Good observations and recommendations.
Missouri Customer, March 2021

good pricing, good service and FAST YEAR END AUDITS We can't close our books and get our Reviewed Financial Statement till we get GL and WC audit results. You are faster than Blds. Mutual WC
Maryland Customer, March 2021

He was very courteous and thorough.
Massachussetts Customer, March 2021

helpful
Ohio Customer, March 2021

I called to make a payment and everything went nice and smooth
Michigan Customer, March 2021

I can’t get information or documents from my local firm without lots of phone calls and emails. It takes forever. You guys delivered immediately this time and the last time I called. So professional and competent. Very impressive!
Illinois Customer, March 2021

Ivy made it Simple and easy, and guided me through the process of making sure I provided the correct documents for the audit. She is always a pleasure to work with!
North Carolina Customer, March 2021

No one on one communication. None responsive.
Connecticut Customer, March 2021

Pam Wilson does a thorough job with her audits.
New Jersey Customer, March 2021

Professionalism, efficient and courteous representative. Very helpful.
Pennsylvania Customer, March 2021

Really understood the issues and was very helpful.
Illinois Customer, March 2021

The audit once requested was great but it was months after the policy ended??
Pennsylvania Customer, March 2021

The lady I spoke with was very thorough and helpful!!
New Jersey Customer, March 2021

1. This is the 1st year that I had to take the time to enter l of the employee payroll information myself. Normally, I would provide the auditor the necessary information and they would do the data entry. I hope I did it right. 2. I did email the contact person on the form to ask her if I could just provide her with the information I like I normally do, and I got zero response...except for a reminder 1 month later that I still needed to do my audit. Not to be a princess here, but as a business owner I don't have time or staff to do somebody else's job.
Pennsylvania Customer, March 2021

agent was very helpful and polite
Michigan Customer, March 2021

Alvin is a very professional and proficient WC Auditor and I appreciate his work. I have dealt with many WC Auditors in my days and Alvin is the best!
Georgia Customer, March 2021

Appreciate the patience and flexibility of the auditor
New York Customer, March 2021

Auditor was a pleasure to work with! All things considered :)
New Jersey Customer, March 2021

Called with a question and was explained in a very profession & courteous manner.
Arizona Customer, March 2021

Convenient and quick.
Michigan Customer, March 2021

Easy process.
Indiana Customer, March 2021

Even with the pandemic, it was made easy by letting me know everything I needed to supply them for my audit. Nice and easy
New Jersey Customer, March 2021

Every time I called the service was outstanding and very helpful
Massachussetts Customer, March 2021

Good experience, smooth and informative
Maryland Customer, March 2021

GREAT EXPLANATION
Indiana Customer, March 2021

I am not sure who audited what, but I have not spoken to anyone about an audit in years.
Delaware Customer, March 2021

I called and received answers quickly .Great Customer Service
Pennsylvania Customer, March 2021

I enjoyed Jeff, demeanor and interaction.
South Carolina Customer, March 2021

It was a back and forth conversation to solve a mutual challenge.
Illinois Customer, March 2021

It was an easy process
Pennsylvania Customer, March 2021

It was easy and painless.
Michigan Customer, March 2021

It was like pulling teeth to get answers.
Pennsylvania Customer, March 2021

It was very easy for me. I just sent it to the accountant.
Georgia Customer, March 2021

Mailing should be available!!!!!!!
Illinois Customer, March 2021

Much prefer the online format; just uploading files is much more convenient
Ohio Customer, March 2021

My concerns were heard and addressed and my problem was solved all in less than 5 minutes. PAINLESS!!
Virginia Customer, March 2021

No fault of the auditor but remote audit due to Covid involved more work for your customers
Connecticut Customer, March 2021

the audit went very well. the audit representative was very helpful, professional and friendly. Thank you!
Virginia Customer, March 2021

The auditor is very pleasant and easy to work with.
North Carolina Customer, March 2021

The auditors at Selective take care to assist our clients and help us retain business
New Jersey Customer, March 2021

The communication was good and it was very easy to handle.
New Jersey Customer, March 2021

The person I spoke to was very helpful and responded to my request in a very short time. Very refreshing!!
Georgia Customer, March 2021

Thought it was a good review. Not sure about some of the observations in the written report. We do have policies that address some of the issues.
Georgia Customer, March 2021

Totally not happy with Selective bonding so we will not be renewing any Selective contracts- insurance or other.
Maryland Customer, March 2021

Travis knows his stuff. He was willing to do it remotely. We all learned a lot.
Pennsylvania Customer, March 2021

Understanding of what I needed done & took care of promptly.
Maryland Customer, March 2021

very informative. Mr. Walker was personable and thorough without intimidation :) He commended me on items that meet current guidelines and made recommendations for perceived shortfalls.
North Carolina Customer, March 2021

Was given good information about why I could not use the website for self service and was directed to the correct person to help me with my request. Great Job!!
Pennsylvania Customer, March 2021

We are glad to participate in the safety site visit from your safety management. The representative explained the process very well & explained the importance of job safety & even explained the importance of proper paperwork to go along the program. It helps the employees see that there are people watching & helping us with safety programs.
Connecticut Customer, March 2021

We changed the way we did payroll so had to give them two different sets of info from two different systems. It wasn't real smooth but we got through it.
Iowa Customer, March 2021

We have been with you for over 25 years. We call you once/few years. I could not get any coherent answers to my simple questions from your rep., Tania. Shameful.
New Jersey Customer, March 2021

We were canceled and caused a break in service. This has been a real challenge for us. We believe 100% that we provided a solid reason for Selective not receiving payment timely and felt that Selective did not try at all to work with us. Very frustrated.
Utah Customer, March 2021

Your auditor was very professional and easy to work with.
New Jersey Customer, March 2021

All my questions were answer fast and easy for me to understand
Pennsylvania Customer, March 2021

Because Understand for the bad moments that we are pass the customers and treat to help for survive
New Jersey Customer, March 2021

The Customer Service Representative was very helpful and courteous. She answered all of my questions and assisted me with all of my needs.
Maryland Customer, March 2021

The gentleman who helped me, perhaps Michael, was amazing. Helpful, Knowledgeable and when he didn't know he found out and had amazing follow through.
Massachussetts Customer, March 2021

Very friendly and able able to take my claim
Virginia Customer, March 2021

Agent was very pleasant, professional and helpful. She had patience when we were having difficulty sending messages. Outstanding!
North Carolina Customer, March 2021

Claims Agent is not as responsive as he should be. I typically have to wait a day or so for a response and the situation is critical
Pennsylvania Customer, March 2021

The agent was nice and professional but really could not answer my inquiry or resolve my request.
Virginia Customer, March 2021

You asked ALL"THINGS CONSIDERED" and vehicle was not included in my auto policy renewal. It was purchased the last month of the ending policy. The partial payment was applied to the ending policy. The vehicle never made it to the new renewal policy. I found out when the insurance cards were received. Considering all things, yes you did correct the problem but it should of not nappened in the first place.
New Jersey Customer, March 2021

Although the woman with whom I eventually got to speak was amazing, you have the least user-friendly call center in the modern era.
Pennsylvania Customer, March 2021

Each of the women I spoke to was excellent.
New Jersey Customer, March 2021

Representative was extremely friendly and helpful.
New York Customer, March 2021

Very professional and extremely helpful!
Delaware Customer, March 2021

Answered my questions and had a great attitude
Pennsylvania Customer, March 2021

Fast courteous effective
New Jersey Customer, March 2021

Laura Magnaline has been great to work with!
Arizona Customer, March 2021

looked up my increased
Minnessotta Customer, March 2021

Spoke to a women today and she would not let me speak and was not nice .
New Jersey Customer, March 2021

The person was very helpful, very patient and courteous to me. Thank you
South Carolina Customer, March 2021

Very imformative
Virginia Customer, March 2021

Very poor communication.
New York Customer, March 2021

All of my questions were answered by Jake promptly and to the point.
New Jersey Customer, March 2021

Because the predicament I'm in going threw a divorce, selective associate has been extremely helpful and understanding. My ex destroyed the company and I've had to use every penny to build a new company. It has been an overwhelming experience. Thank u
Tennessee Customer, March 2021

Customer Service Rep., was professional,kind and knowledgeable answering all my questions and explaining to me the next steps to take. Thank you
Georgia Customer, March 2021

Everybody I have ever had to deal with at Selective has been very polite and helpful. I put Selectives name out there when anyone ever asks for a new insurance company recommendation. I had Selective in the 70's early eighties, then they stopped covering our industry, and we had at least 10 other companies over the years. I am happy to have them back, they treat me well and we have the same cordial relationship when we do repairs for a Selective covered claim/vehicle!!!
New Jersey Customer, March 2021

Friendly service, took care of my problem
Pennsylvania Customer, March 2021

It was an easy communication understanding 810
South Carolina Customer, March 2021

Provided requested information. Very polite and nice
Maryland Customer, March 2021

The agent was very attentive and took care of my issue - and even laughed at my jokes. :o)
Illinois Customer, March 2021

The question was answered and addressed quickly and efficiently.
New Jersey Customer, March 2021

Your rep was very helpful and got the job done even though I didn't have my account number.
Pennsylvania Customer, March 2021

Ease of doing business
Virginia Customer, March 2021

my credit card had been replaced due to fraud. I was issued a new card but failed to change the info for my automatic payment. As soon as I was notified I called and corrected the problem. I was charged a $25 dollar return fee and a $20 dollar late fee. I have been a customer since 2007 and was never late with a payment, nor did I ever have a claim. I would have expected more.
New Jersey Customer, March 2021

The individual I spoke with was very knowledgable and helpful.
New York Customer, March 2021

All questions answered
New Jersey Customer, March 2021

Easy to Understand, and quickly addressed and corrected my issue.
New Jersey Customer, March 2021

Excellent service thank you
New Jersey Customer, March 2021

fast response and great customer service
Tennessee Customer, March 2021

He was very professional and to the point regarding his visit and gave helpful information
Missouri Customer, March 2021

My business policy was terminated by your automated system based on recent payments being delivered late by the USPS even though the payments were made by check and mailed more than 1 week prior to the due date. Looking at the online account record this has happened before unknown to us and the delivery delays by the USPS have actually gotten worse. No communication from a live person at Selective about this, but just the very unpleasant cancellation notice. Then I was told I needed to ask for your three-strikes consideration to get reinstated on the normal monthly billing cycle. How arrogant and insensitive can a uncaring big insurance company get? Well it all got forgiven just like at church on Sunday if you're able to go there anymore in person. So, I also switched to automatic payments on credit card on the due date to avoid this hassle. But it certainly left a bad impression in my mind about doing ongoing business with Selective come policy renewal time. Herb Beighley Business Owner 262-497-1487
Wisconsin Customer, March 2021

Quick reply.
Rhode Island Customer, March 2021

quick resolution to the problem
New Jersey Customer, March 2021

Quick response from adjuster but we are not done yet.
New Jersey Customer, March 2021

The people were very nice and understood my issu immediately. They were helpful.
Virginia Customer, March 2021

employees are all pleasant and well informed
Pennsylvania Customer, March 2021

Offered an adjustment
Indiana Customer, March 2021

Our payment had not yet shown up. The rep put a note on our file to provide another week for the USPS to deliver the check.
Delaware Customer, March 2021

People were friendly and supplied the help we needed
Illinois Customer, March 2021

Your people were very friendly
Indiana Customer, March 2021

Charlotte was great. Took care of me right away
New Jersey Customer, February 2021

Everyone was very helpful
Missouri Customer, February 2021

Fist and for most, I'm not talking to a machine and pressing buttons for 5 minutes. I love talking with your highly skilled, extremely polite, helpful staff. Every time I call no matter what my needs or questions are, there always answered in a manner that's easily understood. Along with directing me to different departments.
Ohio Customer, February 2021

I needed an insurance card and other documents issued for new purchase and since my agent was closed I thought I would try on my own. Your agent was incredibly kind and helpful. He saved me from having to wait until Monday and drive another 6 hours to get my car. Outstanding kindness and service!!!
New Jersey Customer, February 2021

In a world of automated phone calls I was happy to speak to someone. This person was professional courteous and informative. My questions were answered my issue was resolved. After ending my phone call I felt happier for the experience as much as the resolution to my problem.
Virginia Customer, February 2021

Quick and easy to do
Michigan Customer, February 2021

Very helpful!
North Carolina Customer, February 2021

Answered all my questions and was very helpful
Massachussetts Customer, February 2021

Due to Covid I was abit behind I called ahead and explained my situation. When I made my payment very nice professional. Waving my late fee. Great service tjanks
Kentucky Customer, February 2021

I never received a call back.
Connecticut Customer, February 2021

If your online was running properly I would have had to call
New Jersey Customer, February 2021

Resolved my problem
New York Customer, February 2021

ultra quick response for a copy of my Commercial Ins Cert. for my Landlord
Wisconsin Customer, February 2021

Very nice and professional
Missouri Customer, February 2021

Handle everything I needed.
Connecticut Customer, February 2021

He was willing to work with me on items that needed attention
Wisconsin Customer, February 2021

I was given a lot of useful information
Pennsylvania Customer, February 2021

Knowledgeable, good advice
Georgia Customer, February 2021

Thank You !
Delaware Customer, February 2021

Would prefer an in person audit.
Wisconsin Customer, February 2021

All my questions were fully answered.
Maryland Customer, February 2021

Great employees you have, super helpful and courteous. I have no complaints with you guys!
Iowa Customer, February 2021

helpful and pleasant
Virginia Customer, February 2021

I have not had any issues to complain about. So we are good.
New York Customer, February 2021

It was excellent
Pennsylvania Customer, February 2021

Just a really nice rep.
North Carolina Customer, February 2021

My inter-action with your representative was professional and pleasant. She was really interested in resolving my concern and it was pleasure working with her.
Pennsylvania Customer, February 2021

My questions were answered.
Delaware Customer, February 2021

Never have any issues with audit
New Jersey Customer, February 2021

Not much to say, one question
Georgia Customer, February 2021

Outstanding and efficient auditor who really knows what she is doing.
New Jersey Customer, February 2021

she was very helpful and fixed my problem
South Carolina Customer, February 2021

The lady, whose name I have temporarily forgotten, was just DARLING. Very informative, understood about the delay in our payment occasioned by the bill's late arrival, the need for our treasurer to arrive in town, and the requirement of a second signature. We THINK the payment should get there by March or the latest by March 2 or 3, but if it doesn't then we could pay by Electronic Fund Transfer if absolutely necessary. We are going to print out our bills in the future to get a "leg up" on all this.
Virginia Customer, February 2021

The two women who helped me were very courteous and solved my problem.
Washigton D.C. Customer, February 2021

The young agent sent to our site was very professional and easy to speak with. My team had nearly all of the information he needed when he arrived. We walked the property and the agent did not express any concerns. I specially asked if there were and issues. The agent repeated stated no. Three weeks later our insurance broker stated that Selective wanted to terminate our policy due to concerns which arrose during the site visit. Who does that?
North Carolina Customer, February 2021

We've had very little activity this year, but no issues of concern.
South Carolina Customer, February 2021

Customer service did good job helping me make initial payment and setting up auto pay.
North Carolina Customer, February 2021

Great follow up and professionalism.
Connecticut Customer, February 2021

I contacted someone the morning of 2-15-21 to update my bank information. After I gave the information twice (I have 2 different policies, I was instructed to make a manual payment to which I did, and I received an email confirmation with a confirmation number. A week later the insurance office emailed saying my policies were going to be cancelled because I did not pay. First thing is I never received a notification (the account had enough funds), and second, I had to go online make a payment again and ended up re-entering my card number. Pleas ensure that payments will be set up to be withdrawn from the Columbia Bank Business checking account. Thank you.
New Jersey Customer, February 2021

I've been ask to call insurance agent and discus the case with them; no help at all
New Jersey Customer, February 2021

Not only was my problem not resolved but, I was promised a return call with an answer/resolution that day and I have yet to receive a call back.
New York Customer, February 2021

Once I finally reached someone, they were helpful. But the voicemail prompts were very circuitous, and even gave me incorrect information when I was attempting to check our invoice/pay via phone. Very obvious departments don't talk to each other. When taking my payment the person I was talking to stated he "didn't know, that was another department's area" when I asked if our policy was no longer in cancellation. Had to get transferred 3 different times just to figure out what was wrong with our autopayment.
Illinois Customer, February 2021

Phone system was most challenging part of getting to who we needed to speak with. Once there excellent service.
Arizona Customer, February 2021

Questions answered quickly.
Virginia Customer, February 2021

They were most accommodating as I explained my bill and cancellation notice came the same day in the US mail - they checked our account and apparently saw we have never been late with a payment before and waived a one time late fee of $20.00./ I asked if I could pay the remainder of the bill so this wouldn't hopefully happen again - the mail service definitely needs an investigation. They graciously transferred me to another department and the transaction was made without any problems. Your staff was very pleasant, accommodating, and extremely helpful. Thank you for such efficiency in handling the matter.
Pennsylvania Customer, February 2021

Very friendly and helpful!
Maryland Customer, February 2021

Very nice and helpful, spoke English, knowledgeable.
Georgia Customer, February 2021

you knew what you were doing. its that simple
Missouri Customer, February 2021

I believe it was Tonya. She understood my problem and was very professional in resolving the issue.
Pennsylvania Customer, February 2021

I received the help I needed.
Minnessotta Customer, February 2021

Initial contact with rep was outstanding!
Massachussetts Customer, February 2021

Service was timely and very professional
New Jersey Customer, February 2021

Agent was knowledgeable about what to look for and was complimentary on our Building
Utah Customer, February 2021

Emailed a req. for cert of ins. After 2 weeks the Condo assn called to say they never got it. I asked for a second req. And then I was told the email they sent bounced back and they then mailed it. I should of been told it was bounced back. so I would be aware of the situation. As of today they still have not recv'd.it. I will make a copy and deliver it !
Illinois Customer, February 2021

Everyone was very helpful.
Pennsylvania Customer, February 2021

Friendly and easy.
Michigan Customer, February 2021

Lacie was very helpful and quick. Great experience.
New York Customer, February 2021

he called back and answer my questions. He called back in a quickly and that is important to me.
Iowa Customer, February 2021

Agent listened, researched then solved my issue
North Carolina Customer, February 2021

My whole experience with Selective has been horrible.
Kentucky Customer, February 2021

rep was polite and answered all questions
Maryland Customer, February 2021

The agent on the phone was very helpful. Please thank her!
Pennsylvania Customer, February 2021

All my questions were answered promptly and courteously.
Wisconsin Customer, February 2021

All my questions were answered, which were many. Thank you to Julie.
North Carolina Customer, February 2021

Because ahe said that I don’t have any collision coverage on a brand new vehicle, due to a glitch on whoever did the underwriting.
Massachussetts Customer, February 2021

great service
Pennsylvania Customer, February 2021

I asked to have my policy sent to my email and Elise sent it immediately.
Pennsylvania Customer, February 2021

No flaws.
Georgia Customer, February 2021

Representative very helpful
North Carolina Customer, February 2021

Sometimes it takes awhile to speak to an agent.
South Carolina Customer, February 2021

The Selctive.com website does not support Safari browsers. Cannot access my account for the past two weeks. Both Commercial policies are up for a renewal. Unable to make a payment.
Connecticut Customer, February 2021

Very nice real person, very helpful handmade payment easily after I could not use the automatic payment system.
New Jersey Customer, February 2021

Very well organized and staff was able to take training without any problems. thank you
New Jersey Customer, February 2021

Jake was extremely helpful. However, relative to our relationship with Selective, the process to change our business location from one state to another has been tedious at best.
Pennsylvania Customer, February 2021

My questions were answered simply, easily and in a friendly way.
Massachussetts Customer, February 2021

Nice Company to have for Insured
Washigton D.C. Customer, February 2021

She did her job and followed through with us.
New York Customer, February 2021

The auditor was easy to work with! I actually like the virtual nature of the audit - easy to comply.
New Jersey Customer, February 2021

The rep handled my request vrey professionally
South Carolina Customer, February 2021

The visit went just fine. Professional and thorough.
Utah Customer, February 2021

Very pleasant customer service.
Connecticut Customer, February 2021

We are in the first 48 hours, but reporting process has been easy for all parties involved.
Missouri Customer, February 2021

went in looking for a id card for a new vehicle on our policy. Got an error code each time saying that something is wrong with the center and try again later.
Colorado Customer, February 2021

Agent was polite and helpful. She could not understand why when I mailed my payment 14 days before the due date that they didn't receive it until 35 days later. Even when the post office admitted they were causing delays.
New Jersey Customer, February 2021

big help
New Jersey Customer, February 2021

did it all well...
Connecticut Customer, February 2021

Easy, thorough.
New Jersey Customer, February 2021

Friendly, motivating, response
New Jersey Customer, February 2021

It was frustrating that it took so long to get through to someone initially and then they had trouble looking up my account
New Jersey Customer, February 2021

Our account has been setup with autopay a year ago. It has been working fine. I received a cancellation letter from selective because our policy had not been paid. For some reason, that I still don't know why, did not work for the February autopayment. Nothing was change on our side and the credit card has not change or expired. I contacted Lacey Self in customer service and communicated with her thru email. I answered all of her questions confirming the credit card info. I then went a week without any resolution. I email asking for an update and have not received a response. I then received another cancellation notification in the mail. I called selective on the telephone this time. No explanation was given to me. I paid over the phone for the February bill. I still don't know if autopay will work on March 2nd. My opinion, Selective has poor customer service. I am a customer who has been using autopay. For some reason it not work. Instead of contacting me and asking if something changed, you send a cancellation notification. We are not the enemy, we are your customer.
Michigan Customer, February 2021

Prompt Customer Service for my immediate request
North Carolina Customer, February 2021

Quick Response.
Illinois Customer, February 2021

Quick response.
Maryland Customer, February 2021

Riley was very well organized on performing detailed walk thru at each of our facilities. Was proactive on what he wanted to inspect and gave valuable feedback through out process.
New York Customer, February 2021

Sam made a pretty painful process a great one. We are working through some of our documents, but he is helping me along the way. I am very thankful for the insight he gave us.
South Carolina Customer, February 2021

Service levels are great. I have been trying to get input for the last few years regarding Workers Compensation plans, but have gotten no response.
Michigan Customer, February 2021

The Company officer was very pleasant to talk with and helpful!
Virginia Customer, February 2021

The gentleman was very polite, very knowledgeable and acted in conversation like a neighbor
North Carolina Customer, February 2021

The meeting went well and was productive
Virginia Customer, February 2021

the person I talked with was great that was the high point of the conversation
Maryland Customer, February 2021

They confirmed they received our check via mail. thank you.
New York Customer, February 2021

Very smooth meeting.
Georgia Customer, February 2021

Very thorough and respectful of our time.
Virginia Customer, February 2021

Very to the point and good feedback for improving safety measures.
North Carolina Customer, February 2021

contact was friendly, informative, and non judgemental
Delaware Customer, February 2021

I spoke with Freida on 1/9/21 to make a change to my business information. She was cheerful, knowledgeable and helpful.
Massachussetts Customer, February 2021

Melissa was very professional and to the point. she explained everything and made sure I understood before continuing she took her time instead of rushing my explanation. thank you Melissa
Virginia Customer, February 2021

Needed an insurance card after hours and received it within minutes.
Minnessotta Customer, February 2021

quick and easy
New York Customer, February 2021

solved my problem, minimal effort. Even on hold, I knew I was being helped. Communication is key for customer service. I do not mind having to wait for my answer or closure with any vendor....I just want to know when resolution is expected...over deliver, not over promise.
Virginia Customer, February 2021

the agent was very helpful. He explained how to set up account online so that I could get "certificates of insurance". I been with you for 5 years and I learned new capabilities. WOW.
Wisconsin Customer, February 2021

Everyone is very helpful and pleasant to work with. It's been easy reporting claims and it's always a quick response from the adjuster.
Pennsylvania Customer, February 2021

The Representative was fully knowledgeable and asked all valid question to make sure claim was reported correctly.
New Jersey Customer, February 2021

A familiar voice answered the phone.
New Jersey Customer, February 2021

Representative was helpful and knowledgeable.
Missouri Customer, February 2021

Representative was very polite and knowledgeable.
Maryland Customer, February 2021

Both your associate and supervisor(Laura) were not helpful and were EXTREMELY dismissive.
Massachussetts Customer, February 2021

Selective, itself, is a fine enough company. The Hub International as representatives are the worst I've ever dealt with. Thankfully, I have found another company for insurance and will no longer bother with contacting either of them.
Maryland Customer, February 2021

Very helpful
New Jersey Customer, February 2021

pleasant and accomplished all very professionally
New Jersey Customer, February 2021

put us on once a year billing, very good, thank you
Massachussetts Customer, February 2021

The customer service Representative was well spoken and quite capable of resolving my issue.
New Jersey Customer, February 2021

The young lady I spoke with was patient and understood that I was flustered.
Maryland Customer, February 2021

While very p;esemt. the company rep was not allowed to answer my question of what my invoice was for. I have bought a number of policies in the past several years and the ONLY way to understand the policy number is to call my agentcy. What a pain and unworkable solution to manage the multiple policies we carry. YOUR BILLINGS SHOULD HAVE AN ADDRESS FOR EACH INVOICE SENT OUT. i think we should find a new carrier
Indiana Customer, February 2021

Friendly and clear
New York Customer, February 2021

I called for help with a Certificate of Issurance, because it wasn’t working for me through the App. Agent prepared one for an expired policy. Two calls and an email finally got it corrected. Little frustrating
New Jersey Customer, February 2021

Length of time it took claim rep to collect info needed (called several times, she only called back twice and never set up an appointment to get info until I pushed her to), issues with interpretation of state law and plan docs, and it is still currently open (delay letter for estimate approval). Even my insurance agent says this should never happen
Massachussetts Customer, February 2021

Prompt and courteous.
Michigan Customer, February 2021

The rep quickly and with courtesy resolved my issue.
Pennsylvania Customer, February 2021

Very Pleasant,very helpful
New Jersey Customer, February 2021

We received your invoice after the due date and mailed it back same day. We're now getting a late fee. We've never paid late. Ever. We have enrolled online and will use that method going forward.
Maryland Customer, February 2021

Your representative was courteous, friendly, and knowledgeable. He took care of my issue immediately.
Ohio Customer, February 2021

Great Customer service. Representative was friendly and very helpful.
South Carolina Customer, February 2021

I have found that Selective has been very helpful when needed
New Jersey Customer, February 2021

It is a good system and worked well
New York Customer, February 2021

My claime handler was very professional, he made it so easy to file claim .. documents
Illinois Customer, February 2021

Never should have had to contract customer service. Mailed the payment on 1/21/21, you suspend my coverage for payment due on 24th due to late mail or it sat on someones desk before posting, then you send me a charge for a late fee. First of all, you give me almost NO time to make a payment, and then you have no grace period for slow mail or whatever, even during this pandemic. I consider that a poor way to do business and will be starting to shop for different insurance if this is your strong arm policies.
Missouri Customer, February 2021

The 3rd party company you use to do deductible audits is overly aggressive and rude. Your agent Mr. Gonzales has told me I am up to date but this company keeps sending me letters stating I do
South Carolina Customer, February 2021

The issue was resolved.
Virginia Customer, February 2021

The representative was quick to respond to researcing the 2x payment taken from our banking account. She notified that it was take up to 10 business days to receive a refund.
Colorado Customer, February 2021

The Republicans was very polite and professional
New Jersey Customer, February 2021

Very competent person on phone. Very quick response to my needs.
New Jersey Customer, February 2021

was having problems making a payment ( internet was down) that was due it was taken care of with ese.
Pennsylvania Customer, February 2021

Agent was very informative and helped me with my question.
New Jersey Customer, February 2021

helpfull , informative and pleasant
New Jersey Customer, February 2021

I called about an email I received about a balance due on an account, the bill did not show up online. Rep told me it was legit but did not answer why it was not visible online, especially since I was an email about a balance due.
North Carolina Customer, February 2021

Speed of COI to customer
North Carolina Customer, February 2021

The customer rep was efficient and helpful.
Pennsylvania Customer, February 2021

The Rep was very helpful and took care of my concern.
Missouri Customer, February 2021

The representative was very courteous and answered all my questions.
Maryland Customer, February 2021

Thomas is very helpful.
North Carolina Customer, February 2021

Very prompt with information which I thought was true Thank you
Tennessee Customer, February 2021

Was question was answered by a friendly and knowledgeable person
Pennsylvania Customer, February 2021

While the problem was not solved, the lady was very helpful
Virginia Customer, February 2021

Agent was helpful in getting the information I needed and adding the additional insured to my policy.
Michigan Customer, February 2021

OK until contact lost at end of call.
New Jersey Customer, February 2021

Timely and effective response
Delaware Customer, February 2021

2 of the 3 reps were very helpful. The IT person I think may have been fairly new and didn’t convey sincerity. But understandable if they were a fairly recent hire.
Missouri Customer, February 2021

Friendly prompt helpful service.
New Jersey Customer, February 2021

Problem solved, questions answered.
Wisconsin Customer, February 2021

Quick and easy process
Pennsylvania Customer, February 2021

The person I talked to was friendly and professional. I was calling to change the address of the account on record for me practice and he helped me to do that with great efficiency!
Michigan Customer, February 2021

The representative was helpful and I received the information I needed quickly.
Arizona Customer, February 2021

They were polite when I called in and my claim adjuster got right back to me.
New Jersey Customer, February 2021

very friendly, very polite and answered all my questions!!
Minnessotta Customer, February 2021

don't put symbols in the pay on line and expect the customer to figure it ouy
Pennsylvania Customer, February 2021

It would be nice if you didn't send out a second invoice before checking if it has been paid already. I am extremely busy right now and don't have the time to follow up on every invoice to see if has already been paid previously.
Wisconsin Customer, February 2021

No personal reason.
Tennessee Customer, February 2021

The representative answered my questions nicely.
Massachussetts Customer, February 2021

They were very polite and answered all my questions
Massachussetts Customer, February 2021

Have always had good courteous service
Georgia Customer, February 2021

I had a very simple request for a receipt of a payment made, and the representative took care of it promptly.
Wisconsin Customer, February 2021

Multiple calls about same issue which was falsely reported that the issue would be rectified. Selective applied my payments to another account, cancelled my insurance and made me resolve the matter.
South Carolina Customer, February 2021

Rep was very helpful and knowledgeable. She was able to fix the issue right away!
New Jersey Customer, February 2021

Your company is shady and I am working with my broker to find a new provider. Why you would voluntarily enroll customers into quarterly installments and then charge a service fee is bullshit. Why you wouldn’t make it easy to pay the premium off in one payment is bullshit. Why you have to phone in and ask to be put on one payment is wrong. I am a business owner and this tactic does not sit well with me. I am annoyed and irritated at scumbag companies looking to pas their bottom line.
South Carolina Customer, February 2021

I did not receive my paper bill but did receive a reminder notice via email. No one I spoke with could figure out how to send me another paper bill.
Pennsylvania Customer, February 2021

We waited 10 minutes and got hung up on while we were trying to pay our bill.
Pennsylvania Customer, February 2021

Genuine help.
Illinois Customer, February 2021

Hundred percent good service
Illinois Customer, February 2021

I needed info for our year end audit. I spoke to two people and they made it very easy for me to get this info.
Georgia Customer, February 2021

Nonhelp
Ohio Customer, February 2021

Perso was very professional and prompt withy request
New Jersey Customer, February 2021

The rep was very polite and helpful.
Michigan Customer, February 2021

You people fulfilled my request
Virginia Customer, February 2021

Called and asked for a Certificate of Insurance. I had it in my email within 15 minutes or less. Very efficient! Plus the contact was very polite and cordial.
Michigan Customer, February 2021

Great Customer Service
Virginia Customer, February 2021

I am very dissatisfied with selective. With all the anural situations going on with the corvid and the mail we were very up sit that selective was not allowing extended grace periods for payment. Automated Control sent payment but mail was extremely slow dot do to us. nut we we denied certificate for our clients. Not good very uncaring.
New York Customer, February 2021

the customer service rep was very helpful and stayed on the line to make sure I was helped. I was a little disappointed that Selective didn't waive the late fee. We did not get the bill as our address has changed and it did not get forwarded.
New Jersey Customer, February 2021

person was nice on the phone and answered my questions
Connecticut Customer, January 2021

Charged very high short rate for early csncellation after being client for 10 years. Will never consider Selective again.
Indiana Customer, January 2021

Excellent customer service!
New Jersey Customer, January 2021

Fast, friendly, and easy to report.
Connecticut Customer, January 2021

Quick response and immediately understood need.
Missouri Customer, January 2021

Quick. Efficient. Ease.
Missouri Customer, January 2021

the lady was extremely helpful and called me back with the answer herself the next day.
New Jersey Customer, January 2021

Have been very helpful with any questions i've had in the past
New Jersey Customer, January 2021

It did not take long.
New Jersey Customer, January 2021

prompt and helpful
Maryland Customer, January 2021

She was very pleasant and professiona.
Washigton D.C. Customer, January 2021

Even though I was not to be on a monthly plan it was just an adjustment of extra coverage caused an additional $7 charge that i don't feel i should pay. I pay my balance in full. Selective refused to remove the monthly fee even though I paid the additional $49 that was the cause of additional coverage i picked up. Terrible service.
New Jersey Customer, January 2021

Great customer service!
Iowa Customer, January 2021

My questions were all answered appropriately and with professionalism and concern.
Delaware Customer, January 2021

questions were answered
New York Customer, January 2021

The person was very professional and polite along with being informative and knowledgeable
New York Customer, January 2021

they were pleasant but not spectacular
New Jersey Customer, January 2021

Good
Michigan Customer, January 2021

Nobody could answer question, numbers were off by a whole lot, one person told me to pay certain amount, website told me something else, etc....
Arizona Customer, January 2021

Person was nice, knowledgeable, helpful!
North Carolina Customer, January 2021

Problem taken care of quickly and knowledgeably
New Jersey Customer, January 2021

Selective representative provided information I requested and thoroughly reviewed with me my policy and other things I might wish to consider.
South Carolina Customer, January 2021

So Far so good, Marie has been very helpful and I feel good about her helping us in this claim.
Maryland Customer, January 2021

The person I spoke to, Cory, was very helpful and provided me with an emailed copy of the information I needed to make a premium payment.
Indiana Customer, January 2021

The representative that helped me was a pleasure to speak with.
Georgia Customer, January 2021

The website does not allow payments for paper bills I have in hand. Persons at the call center are powerless to help.
Minnessotta Customer, January 2021

Answered all my questions and sent the info I was looking for
Washigton D.C. Customer, January 2021

Because Marie helped me with my issue and was very knowledgeable and offered information that I didn’t even ask about. Marie made my experience with Selective very easy and enjoyable.
New Jersey Customer, January 2021

dn't answer my question but referred me to Bankers Ins with whom I prefer not to deal with due to poor customer service. I called Selective directly as I have in the past. I think I should have been directed to a customer service person. Thanks for asking.
Virginia Customer, January 2021

Made me feel at ease. Like everything would be taken care of and handled professionally.
Maryland Customer, January 2021

needs met with a single email/outreach
Michigan Customer, January 2021

The representative with whom I dealt was FANTASTIC!!! To my mind, the best possible customer experience is dealing with someone who treats the matter as if she owns both our company and yours. That is exactly what happened. Terrific representation of brand and subtle promotion of Selective at every turn, while never pushing it or being offensive, keeping it consistent with the narrative of the resolution of the problem, maintaining a great interactive manner, and at the same time being super-efficient and competent, being very thorough and responsible, and keeping our interests at heart enough to do what was necessary to make sure that during the remainder of the resolution 'the ball' didn't get dropped. Really rare and exemplary service!!! Training material! :)
Georgia Customer, January 2021

Answered all my questions, and took care of what I needed to get set up
Pennsylvania Customer, January 2021

Cayla (sp?) was very professional! I, however, was a rude and apologize to her for my attitude. I was incensed to receive a late charge for the recent premium payment. December mail was a mess as we all know. I had not received my bill by mail and had to get it from my agent and paid it in late December. I hope this message can be conveyed to Cayle.
Virginia Customer, January 2021

Very efficient and courteous.
New York Customer, January 2021

We have no idea how to use the portal, which in any case is extremely hard to navigate. The alerts are useless, as they do not indicate in any way what the billing due is for. Extremely poor UX.
Maryland Customer, January 2021

Issue was resolved
Pennsylvania Customer, January 2021

Very helpful. Very knowledgeable. Very professionally empathetic
North Carolina Customer, January 2021

Excellent customer service and very knowledgeable
Wisconsin Customer, January 2021

In a few minutes I had the information I needed. Kayla was very courteous and helpful.
New Jersey Customer, January 2021

Terrible; computer was down; no resolution of issue
New Jersey Customer, January 2021

The person was very helpful and polite. Understood what my problem was and corrected it and an understanding manner.
Pennsylvania Customer, January 2021

The woman who answered refused to allow me to speak to a supervisor even though she admitted that one was available after she initially stated none were working. Said a supervisor would call me back which never happened.
New Jersey Customer, January 2021

The young lady that was able to help me, and I feel bad that I forgot her first name oh, I believe it was Carin or Kim? Anyway she was very helpful and patient, and handled everything in a very professional manner. Thank you for having people like her on staff.
New Jersey Customer, January 2021

For a one reasonable solution a mmy problem
Minnessotta Customer, January 2021

Professional and quick
Virginia Customer, January 2021

The gentleman answered my question & took my payment quickly and efficiently.
Tennessee Customer, January 2021

There was a payment issue with an expired credit card date . The only notice I got was a delinquent notice with a significant penalty.
Pennsylvania Customer, January 2021

used live chat and issue was resolved immediately
Colorado Customer, January 2021

Very helpful answered my question.
New York Customer, January 2021

Capable of stream lining the process
Pennsylvania Customer, January 2021

I was trying to make a payment and they said my insurance was canceled I asked why because I got into one accident your payout was 500.00 minor we have 3 commercial trucks with you. So they wouldn’t except my payment and they canceled my 3 trucks insurance. So I wasn’t happy. 3 commercial vehicles
Massachussetts Customer, January 2021

My concern was addressed and I was satisfied with the outcome
Pennsylvania Customer, January 2021

Person was very helpful and provided advice on how to do things on line.
Maryland Customer, January 2021

So far all interactions have been wonderful.
North Carolina Customer, January 2021

The lady was very nice
Michigan Customer, January 2021

Tried to call many times 3 time I spoke to someone they gave me different answers And I couldn’t make the payment l
New Jersey Customer, January 2021

Very informed and helpful associate and resolved the issue
Maryland Customer, January 2021

I spoke with Victoria who handled my concern in a very professional and friendly manner. Also, very short wait time to speak with someone. Great experience!
New Jersey Customer, January 2021

My policy lapsed. I just missed the mail and since this isn't a regular bill, I just missed the payment. I should have had it on auto pay. I made a recent payment not knowing the the policy was canceled. I call to get some information on the policy and was told that It wasn't active and I couldn't get it activated. I like this company. I just wish they'd give me a break with everything going on with Covid, our office has been a zoo.
Georgia Customer, January 2021

Your automated system tells us we owe one amount, the bill says another and we get a third amount that is different we we talk to a live person. We are leaving. This is absurd.
Connecticut Customer, January 2021

Everyone was attentive at meeting
Iowa Customer, January 2021

fast friendly service
Virginia Customer, January 2021

I was not able to get a breakdown of our account online or through the online chat but the online agent pointed me in the right direction. I was able to get what I needed by calling the billing department.
Illinois Customer, January 2021

Lyn is pleasant and very thorough. The process was smooth and quick.
New Jersey Customer, January 2021

My question was if you accept payment by AMERICAN EXPRESS...that the answer was NOT. Nothing to do her behavior. The big company like you should be accepting AMEX...
New York Customer, January 2021

Not able to help with problem-no attempt to try
New Jersey Customer, January 2021

Pleasant, professional, and helpful representative.
Georgia Customer, January 2021

They didn't help me. I had to leave a message for someone and it has been 5 days and no one has returned my call.
Pennsylvania Customer, January 2021

They were very helpful
Maryland Customer, January 2021

We got your bill, and paid it. We don't need 27 more bills, emails and reminders. And now a survey. Stop please.
Pennsylvania Customer, January 2021

When the payment portal is down and then am told that I shouldn't mail the payment because it could take weeks for you to receive it, and then the phone payment system also doesn't work, then I feel like customer service is secondary, because you'll be the first one to CANCEL the policy if you don't receive the payment right on time, every time. If I was the owner of the company I work for I would have done so long ago.
New York Customer, January 2021

Friendly and helpful every time I call. Thank you!
Arizona Customer, January 2021

Our interactions were very professional, from initial greetings, purpose of contact, site visit and assessment to all correspondence; very professional and personal. All of our questions answered and I believe A subject matter expert.
Virginia Customer, January 2021

The session was in depth and informative
Ohio Customer, January 2021

Both representatives were polite and addressed my questions.
Pennsylvania Customer, January 2021

Carlyle was very informative, helpful, and appreciative of all that was already in place, and helped us to put other safety measures in place.
Georgia Customer, January 2021

he was very professional & pleasant
New Jersey Customer, January 2021

It would be appreciated if the two $8 installment fees were credited. I made one installment because I could not mail the full payment at the end of the year in 2019 and 2020 but immediately after in January I paid the balance due in full. Selective personnel refuse to credit the two $8 installment fees and it would be appreciated if you would credit the $16. Thank you.
New Jersey Customer, January 2021

Rep cheerful helpful
Pennsylvania Customer, January 2021

She explained everything in detail.
Ohio Customer, January 2021

Telephone helper was very efficient and pleasantly
Missouri Customer, January 2021

The agencies did what they said they would do and did it timely...
New Jersey Customer, January 2021

The associate was fast friendly and helpful in arranging a payment by credit card.
Maryland Customer, January 2021

The auditor was very efficient and knew exactly what she was doing. Lyn is very professional but down to earth.
New Jersey Customer, January 2021

Very nice lady, questions answered! Thank you
Tennessee Customer, January 2021

was easy to explain
New Jersey Customer, January 2021

Agent was helpful in handling my payment
New Jersey Customer, January 2021

Easy process well spoken person that could be understood clearly and very patient as well.
Maryland Customer, January 2021

Easy to talk to and extremely helpful with all my questions and needs. We are very happy we are part of the Selective Family...
New York Customer, January 2021

Friendly and quick resolution.
New York Customer, January 2021

The agent was very helpful and took care of my concerns quickly.
Missouri Customer, January 2021

The lady on the phone was very helpful, was very cordial.
Iowa Customer, January 2021

The manager did ALL she can to resolve a billing issue. She went above and beyond and reached out to my financial institute to assist in obtaining a resolution. For that I thank very kindly.
Georgia Customer, January 2021

They answered my question
New York Customer, January 2021

Very helpful
New Jersey Customer, January 2021

Was not satisfied with eastern ins no one gets back to you no one if you have question
Massachussetts Customer, January 2021

Associate was very friendly and concerned about my issue. I received a cancellation notice and found out the December pull from my business account was never done. I might add that it was not on my end. She made notation of my payment being pulled on Jan. 21. All is good.
Indiana Customer, January 2021

I explained that my bank and I had decided to cancel my debit card in late November because Fraud was identified. I needed to wait for over one week to get a new card. I did not know that my payment to you would be effected by this change. I updated my debit card information as soon as I could. Unfortunately I updated the information one day after the charge was initiated for the auto pay to deduct funds from my account. I then noticed you were going to cancel my insurance one month later, even though I had already updated my debit card information on December 9, 2020. I called to explain the situation and requested a reversal of the deducted $25.00 from my account. I was told NO even though I resolved the situation as soon as I could, and was not even aware that there would be a problem in the first place. Please reach out to me for more information. I have already complained to Day Deadrick and Marshall Inc. and SunTrust Bank. When customer are proactive in resolving mistakes beyond there control and companies like yours are not willing to resolve the situation appropriately you get a very dissatisfied review.
Maryland Customer, January 2021

I WAS VERY HAPPY WITH SERVICE FROM SELECTIVE REP. BUT NOT HAPPY WITH THE COMANY SEVRPRO THAT YOUR COMANY SENT OUT. TO HELP CLEAN THE MESS.THEY CAME OUT PUT FANS CUT CARPET +DRY WALL OUT .CAME BACK FEW DAY LATER TOOK FANS HAVE NOT HEARD FROM ANY BODY TO FINISH REPAIRS.THANKS KEVIN
Maryland Customer, January 2021

Just paid by phone
Georgia Customer, January 2021

My representative was super helpful & kind.
Kentucky Customer, January 2021

My situation couldn't have went more smoothly.
Illinois Customer, January 2021

Operator was helpful
New Jersey Customer, January 2021

Our policy was not uploaded on time and the PaySnyc was not set up in time for our first payroll. All good now. Thank you.
Pennsylvania Customer, January 2021

Rapid answers to my questions
South Carolina Customer, January 2021

Helpful
New Jersey Customer, January 2021

I found a part of my policy that was useless. Your underwriter and associate took care of me. Thank you
Pennsylvania Customer, January 2021

Professional and very good customer service
Maryland Customer, January 2021

The person on the phone answered several questions i had very promptly and was very courteous
Pennsylvania Customer, January 2021

they have not returned my phone call
North Carolina Customer, January 2021